Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,958
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Essential

    This was a complex trip with several parts. I had to add additional days and coverage when I completed the planning. Roam Right customer service was most helpful in allowing me and helping me to add as I confirmed plans.

    Stephanie from WI
    Review Received: February 22, 2015
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    Arch RoamRight policy: Preferred

    I had to talk to RoamRight just to get some clarification on descriptions used on website.

    Try to get someone who is not an insurance professional to review the site and offer places where you could improve laymen understanding.

    Roger from TX
    Review Received: February 20, 2015
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    Arch RoamRight policy: Essential

    Not completed yet

    john from IL
    Review Received: February 17, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Since I had no problems and I did not need help it would be hard to rate the performance of this insurance company. It was easy to get the policy and when I had questions at the beginning they were answered by their customer service.

    Arthur from MD
    Review Received: February 11, 2015
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    Arch RoamRight policy: Preferred

    Cost and protection options were adequate for our needs.

    Carl from GA
    Review Received: February 8, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Thank heavens did not need to use any of the available assistance the policy provided but felt comfortable if needed they would have taken care of our needs. I say this as their representative I spoke with was professional, experienced and knowledgable. The representative answered all questions I asked and explained all to my satisfaction. I received all written material and cards to take on our cruise. I will hopefully be traveling again and this will be my go to insurance policy!

    Joan from MA
    Review Received: February 7, 2015
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    Arch RoamRight policy: Essential

    Roam Right is awesome and staff friendly. Great prices. I would suggest that every traveler use Roam Right.

    Ruth from SC
    Review Received: February 7, 2015
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    Arch RoamRight policy: Preferred

    Extremely satisfied

    Hotep from SC
    Review Received: February 7, 2015
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    Arch RoamRight policy: Essential

    We were unable to make our trip due to a death in our family. Filing the claim was easy and processed far quicker than I thought it would happen. I would use RoamRight again for travel insurance!

    Robin from MN
    Review Received: February 2, 2015
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    Arch RoamRight policy: Preferred

    Have not yet received any confirmation that they have received our claim.

    Howard from MD
    Review Received: February 1, 2015
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    0 out of 0 people found this review helpful

Last updated: November 1, 2026