Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,958
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Essential

    You are awesome- great experience- easy to compare pricing and variety. Your customer service is fantastic!

    Natalie from MA
    Review Received: January 30, 2015
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    Arch RoamRight policy: Essential

    Good experience. Will use again.

    John from NC
    Review Received: January 27, 2015
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    Arch RoamRight policy: Preferred

    I purchased travel insurance for a medical mission group of 19 traveling to Nicaragua from the US. The experience with SQUAREMOUTH, INC from beginning to end was flawless. The website is user friendly, clear and informative. The company quotes are easy to compare to ensure that I am purchasing the exact coverage required at the very best price. I had to phone customer service as respects one question and they were quick to answer and respond to my inquiry. I was able to provide each traveler with their own medical card which they carried with their passport. It appeared that the cards included all of the necessary information in the event we needed to use the coverage. I will definitely use Squaremouth, Inc. again in the future. Thank you!

    Leslie from GA
    Review Received: January 26, 2015
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    Arch RoamRight policy: Essential

    The policy met our needs completely. I would recommend it to other travelers.

    Darryl from OR
    Review Received: January 25, 2015
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    Arch RoamRight policy: Essential

    Great experience, simple to use the web-site, tailored the policy to exactly what we needed!

    LEONARD from PA
    Review Received: January 23, 2015
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    Arch RoamRight policy: Preferred

    The experience was fine with square mouth - the only negative is that none of the insurance providers receive positive feedback when a claim is made. It would be desirable to have access to at least one insurer who had positive claims feedback.

    Cherie from UT
    Review Received: January 21, 2015
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    Arch RoamRight policy: Preferred

    I called customer service before our trip to check to see exactly what was covered. It was a ggod value. I was glad that we purchased it because I became violently ill my last week and nearly went to the hospital. It was reassuring to know I would have been covered

    Lawrence from LA
    Review Received: January 20, 2015
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    Arch RoamRight policy: Essential

    Husband fell and broke his leg and I called and was reassured about making a claim. I will do so this weekend. Alonda Sanderford

    Alonda from SC
    Review Received: January 9, 2015
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    Arch RoamRight policy: Essential

    I did not get to make my trip due to medical emergency. I was pleased with the help I received from Customer Service with filing my claim. I have not received my reimbursement check yet, but hope to in the very near future.

    Jean from TX
    Review Received: January 8, 2015
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    Arch RoamRight policy: Essential

    Exceptional understanding of our needs. Answered every question and offered advice throughout process.

    Certain to recommend and use again!!!

    Steven from NJ
    Review Received: December 23, 2014
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Last updated: November 1, 2026