Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,314
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AVG. MONTH
49
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    My luggage was lost and I filed a claim. I was told that it was only insured for the first leg of the trip, not the second, and therefore, i would not be paid. Nothing in the papers I've received from you says that only the first leg of flight is covered.
    I would NOT recommend this insurance, as it is falsely presented or executed, and I am going to appeal and, if necessary, report this to BBB.

    jane from NY
    Review Received: September 16, 2014
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    629 out of 634 people found this review helpful
    Arch RoamRight policy: Essential

    Process was slow and I am not sure it would be completed by now without Squaremouth's help. I would not recommend it but it may have been my fault since I did not read the small print as carefully as I should as to the requirements for baggage delay.

    Jane from MO
    Review Received: September 16, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Took almost 6 months to give me a decision. Then I was told claim would not be paid

    Laurie from GA
    Review Received: September 16, 2014
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    35 out of 42 people found this review helpful
    Arch RoamRight policy: Essential

    Roam Right responded to my questions during the one day emergency delay I faced on my trip to Iceland. They provided the information I needed at the time.

    On my return, when I went to file the claim, I found them not very helpful, simply directing me to the internet.

    However, my claim was ultimately paid, so all's well that ends well!

    Joan from CA
    Review Received: September 16, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I had to call a few times because it seemed like it took a little too long,
    They were good under than that,

    Sandra from IL
    Review Received: September 16, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Excellent customer service, user friendly web site.

    Would recommend this policy to other travelers.

    Stephen from FL
    Review Received: September 15, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    We chose this policy over the one being offered by the company we were booking our trip with because RoamRight was more comprehensive for less money. Easy decision. We didn't need to make a claim but it was good knowing someone was watching our backs so far from home.

    Robert from OH
    Review Received: September 9, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Active

    Please see details in claim supporting documents

    Alan Kaufman, CA from NY
    Review Received: September 9, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I was impressed with the ease with which I was able to research and find a policy that provided excellent coverage at the cheapest cost.

    MAC from FL
    Review Received: September 6, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Great price for the coverage you get. A bit difficult to get in touch with customer service representative.

    Stella from NY
    Review Received: September 2, 2014
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    0 out of 0 people found this review helpful