Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,958
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    I had to call a few times because it seemed like it took a little too long,
    They were good under than that,

    Sandra from IL
    Review Received: September 16, 2014
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    Arch RoamRight policy: Preferred

    Excellent customer service, user friendly web site.

    Would recommend this policy to other travelers.

    Stephen from FL
    Review Received: September 15, 2014
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    Arch RoamRight policy: Preferred

    We chose this policy over the one being offered by the company we were booking our trip with because RoamRight was more comprehensive for less money. Easy decision. We didn't need to make a claim but it was good knowing someone was watching our backs so far from home.

    Robert from OH
    Review Received: September 9, 2014
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    Arch RoamRight policy: Active

    Please see details in claim supporting documents

    Alan Kaufman, CA from NY
    Review Received: September 9, 2014
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    Arch RoamRight policy: Preferred

    I was impressed with the ease with which I was able to research and find a policy that provided excellent coverage at the cheapest cost.

    MAC from FL
    Review Received: September 6, 2014
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    Arch RoamRight policy: Essential

    Great price for the coverage you get. A bit difficult to get in touch with customer service representative.

    Stella from NY
    Review Received: September 2, 2014
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    Arch RoamRight policy: Essential

    My wife came down with altitude sickness in Peru and had to seek local medical attention and cancel part of our trip. When we contacted them on the road , they were very supportive . We now have to file the claim so will see how that goes.

    Elizabeth from CA
    Review Received: August 29, 2014
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    Arch RoamRight policy: Preferred

    I was a little confused as to what they actually covered even when I already had purchases the policy. And how I would go about using the policy if I had needed to.

    Lyle from MA
    Review Received: August 23, 2014
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    Arch RoamRight policy: Preferred

    Very easy to use the online comparison of policies. I had a couple of questions prior to purchasing and called SquareMouth Customer Service. They were responsive and gave helpful guidance. The policy chosen was more extensive while being less expensive and met our needs better than the policy offered by the tour company we were traveling with. Fortunately, we did not need to make a claim but felt comfortable that we were adequately covered in case there was a problem.

    EP from NY
    Review Received: August 23, 2014
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    Arch RoamRight policy: Essential

    It provided exactly the coverage I wanted, at an excellent price. I would recommend this policy to other travelers.

    William from HI
    Review Received: August 19, 2014
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Last updated: November 1, 2026