Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
Very easy purchasing process. Did not need to file a claim so do not know about ease of this process, but otherwise service was satisfactory. Website made it easy to compare policies which was very convenient.
Did not take the trip and the airline (Lufthansa) will refund the airfare because cancellation was due to hospitalization. However I did check with the insurance provider before calling the airline (which is required by the insurance carrier) and they required a great deal more documentation than the airline, so I'm not sure I would recommend this carrier--a signed note from the attending physician on hospital letterhead should be enough; not a detailed diagnosis, etc., which the carrier required. Would suggest anyone using insurance ask for claim forms in advance so you can see what info would be required to file a claim. If it is unreasonable, then don't buy it.
Received policy by email after purchasing which read just as we expected. Did not need to file a claim
I have never heard this company name-only Allianz, so I'm confused how you are connected. I was very pleased with the personnel with whom I dealt and your competitive pricing. I'm had I did not have to file a claim!
Fortunately we did not encounter any problems, but last year we had to cancel a trip at the last moment because of family illness in New Zealand and was very satisfied with the help and final settlement from RoamRight.
great peace of mind even though we did not have a claim. Claims processed on earlier trips made us feel confident.
I booked my trip assured my coverage was in full force should I have needed to make a claim.
No complaints. Had no reason to contact them during the trip (thankfully), and made no claim.
Service prior to the trip was excellent. Did not use the policy, contact the provider or make a claim, during or after the trip.
There was no interaction with the provider during the trip.
Last updated: November 1, 2026