Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
I filed a claim for a missed connection. It states $500 for that inconvenience. But now I see it is for UP TO $500 for expenses incurred. This is misleading.
Easy to purchase and interact with customer service when I had a question while over seas. Able to get in touch with someone and have my questions answered. Would purchase through this company again.
I am fortunate that my travel plans went off without a hitch so I did not need to make a claim. I still appreciated the peace of mind offered by the travel policy in the weeks leading up to and during my vacation.
excellent customer service and speedy processing of claim and issuing of payment. I will definitely get my next travel insurance from ArchRoamRight
thank you
The person on the phone was very polite and helpful with the questions I had. We didn’t use the policy yet it was a great comfort to have it just in case.
I changed the dates of my trip to August 31 thru September 16, 2025 when my travel partner's husband had significant health issues and she needed to stay at home. The cost of the new trip was a bit more, so the new total premium was $170.00. Customer service with Arch RoamRight was great. They answered all my questions and were easy to work with. However, now I have a significant health issue myself and need to have a cardiac defect repaired this summer. My cardiologist tells me that even if everything goes as planned, I will still be in recovery and September is too early to travel. I will be cancelling this trip and asking to be reimbursed for my deposit of £200 and a transfer fee (from the original trip) for £40.
I got sick in Scottland and needed assistance in finding urgent care. Your customer service was awesome and she even followed up with me 3 days laters to make sure I was ok. I did not need to file a claim because the health care in Scottland is free. (Imagine that... free health care!) Home safe and sound but I will use you again!
Thank you!
Lori Ann Haigh
Always use Arch.
I had no need to file a claim, but I did need to extend the coverage date. It was easy to do. Will use ARR again.
Claim is pending as I gather required documentation
Last updated: November 13, 2026