Seven Corners Travel Insurance Reviews

I filed a claim with Seven Corners on December 5, 2022 and finally received payment on March 7th; three months after filing a claim.

It seems odd that Seven Corners will take your money in less than 30 minutes but takes 3 months to pay a claim.

This survey is premature and questions don’t apply well to my situation. I have been waiting a long time for my claim with minimal updates regarding its status.

24 hr assistance line was just music, no person picked up the call. It was totally useless!

While I did not file a claim nor need to file one, I am most disappointed with the customer service aspect of Seven Corners. Our return trip home from Costa Rica was delayed due to weather and I contacted Customer Service via WhatsApp to see if an extension was possible. I was primarily interested in ensuring we had medical evacuation and emergency services. The customer service rep had me on the phone for 2 1/2 hours and was still unable to provide me with meaningful assistance and seemed unclear as to policy options. She indicated I could not extend my policy but needed to purchase another - which also was not possible as the minimal requirements for a new medical policy was 5 days and our extension was for 4 days. We also weren't looking at another round trip need. She indicated that she was unable to call me as this is not a service that they provide via WhatsApp. She finally stated that she would have a Sales Rep call me - and that never happened. So - no! I would not recommend using this company again

Being unable to cancel part of my trip, delaying my departure and traveling for a shorter time, was a disappointment. I had purchased the cancel for any reason policy in addition to the regular insurance. I was diagnosed with Covid less than two weeks prior to my scheduled departure, and would have appreciated the flexibility to modify my plans under coverage, leaving later and staying for a shorter time. When I was told this was not possible, it seemed I had wasted my money purchasing the insurance since I was not able to use it to modify my trip. I would have happily provided documentation of my positive Covid test and medical care. The policy should come with more flexibility in altering plans (not just cancelling completely) when something unexpected arises.

Great anxiety reducer knowing the trip would be a win, win, in all cases.
Little money for the relief.

Thank You

Excellent and exceptional personal customer service!

Because I came down with Covid while traveling and needed to see a doctor, I submitted my small doctor's appointment bill (around $65) to Seven Corners on November 30th with all the documentation required. It is now March. When I last inquired about the status of the claim on February 10th, more than 2 1/2 months later, I was told it is in line to be reviewed and it might be up to 100 days from when it was received. I think this is ridiculous for such a small claim. So this is not a comment on Squaremouth, but I think it would be helpful, when using the site to compare travel insurance policies to have information available to review about average claim processing time. It might incentivize the companies to address them in a more timely fashion.

Still waiting to hear on the claim

Generally a good experience. Customer service: two interactions - one excellent, the other not helpful.