AXA Assistance Travel Insurance Reviews

I canceled the trip due to illness. They will not refund me.

Customer Service agent's arrogant attitude and unkind conversation. We may not be knowledgeable in regards to buying travel insurance, but the agent didn't have to be arrogant and rude in educating us.

Easy access for purchase and clearly understandable process and contact information

We had flight interuotion due to my Grandson accident in USA and we had to come back early. We cam back 12/3/23 instead of 12/10/23.
The details will be in claim form.

Easy and simple process to submit my claim. Unfortunately I was sick a lot of the time of my 70 day trip to see my grandchildren. Medical care in Thailand was amazing (good). Still waiting on my compensation for my approximately $550 bills.

Was asked to submit a copy of my passport and my stamp out departure page, which wasn’t in the original instructions. Am in hopes that my check will arrive in time for Christmas.

AXA was quick in responding to my claim application. AXA's customer service was professional and efficient. AXA's travel insurance is highly recommended.

So easy to purchase and more importantly the policy was easy to understand and the pricing competitive. Never even considered buying travel insurance in the past but will now consider AXA for all future travel.

I bought 2 policies for the same trip and called to cancel one of the two prior to beginning the trip. Both were with AXA and they said tough luck.
I won't use AXA again.

I am waiting for reply from AXA after I sent all documentation pertaining to my claim.