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Overview

AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.

Trips Protected
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SINCE 2015
79,175
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AVG. MONTH
138
Total Reviews
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SINCE 2015
1,057
Detailed Rating
Customer Service Before Trip
4.33/5
Customer Service During Trip
3.62/5
Customer Service During Claim
3.71/5

See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (1,057 reviews)

AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.

  • 5
    646
  • 4
    206
  • 3
    89
  • 2
    48
  • 1
    68
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  • “
    AXA Assistance USA policy: Platinum

    Claim was made over a week ago. Just automated emails no response from anyone. Let me know if it is being processed. Thank you

    Elizabeth from NC
    Review Received: January 10, 2023
    Was this review helpful?
    22 out of 22 people found this review helpful

    Review Updated: 02/07/2023

    It was difficult getting someone on the phone. I did talk with a nice gentlemen and he stated it would be weeks before they saw my claim. Then one day we got notification that there was a settlement. No other communications from the company. It was grossly less than the amount spent but we cut our losses since we couldn't get any information on the claim from AXA.

    “
    AXA Assistance USA policy: Silver

    Have not received feedback on my claim yet

    Deatrice from PA
    Review Received: January 9, 2023
    Was this review helpful?
    7 out of 7 people found this review helpful
    “
    AXA Assistance USA policy: Gold

    Have not filed the claim yet.

    Maya from PA
    Review Received: January 6, 2023
    Was this review helpful?
    0 out of 4 people found this review helpful
    “
    AXA Assistance USA policy: Platinum

    The AXA customer service staff responded promptly and effectively. The claim process was timely. I am very happy with the insurance company.

    Hsiaoyuan from CA
    Review Received: January 5, 2023
    Was this review helpful?
    9 out of 9 people found this review helpful
    “
    AXA Assistance USA policy: Platinum

    Gerald from NY
    Review Received: December 28, 2022
    Was this review helpful?
    16 out of 16 people found this review helpful

    Processing time is way too long zero communication from initial filing.

    Items being requested include items sent in original claim.

    Items requested include unreasonable and unattainable items.

    Would not recommend policy !

    Time for some quality review

    “
    AXA Assistance USA policy: Gold

    I Had filed a claim for sickness with cov 19 with AXA for almost a week now and i haven't heard from them

    CARIDAD CANO BAILEY from FL
    Review Received: December 25, 2022
    Was this review helpful?
    9 out of 10 people found this review helpful
    “
    AXA Assistance USA policy: Platinum

    The day I purchased my coverage somehow was charged for 2. Your customer service was of little to no help reversing the charge. I was very disappointed. I had t call my credit card company to take care of it. Pretty poor customer service to say the least.

    Nolan from ID
    Review Received: December 7, 2022
    Was this review helpful?
    16 out of 16 people found this review helpful
    “
    AXA Assistance USA policy: Platinum

    Experienced life treating bout of Diverticulitis in San Jose Costa Rica on Friday Novemebr 18th – 1st day of travel. Lost over one liter of blood. Immediately return to U.S. Mailed detailed claim Monday, November 28th. How long will it be before I hear from a representative?

    Mark Cottrell from GA
    Review Received: December 5, 2022
    Was this review helpful?
    19 out of 20 people found this review helpful
    “
    AXA Assistance USA policy: Platinum

    Good morning. I like to send my paperwork today. Thanks for help. Zoltan Jakus.

    Zoltan from CT
    Review Received: December 5, 2022
    Was this review helpful?
    0 out of 1 people found this review helpful
    “
    AXA Assistance USA policy: Gold

    Loved being able to compare companies. One stop shopping!

    Dorie from TX
    Review Received: November 21, 2022
    Was this review helpful?
    0 out of 4 people found this review helpful
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