Compare AXA Assistance USA Plans in Just A Few Simple Steps
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
Processing time is way too long zero communication from initial filing.
Items being requested include items sent in original claim.
Items requested include unreasonable and unattainable items.
Would not recommend policy !
Time for some quality review
I Had filed a claim for sickness with cov 19 with AXA for almost a week now and i haven't heard from them
The day I purchased my coverage somehow was charged for 2. Your customer service was of little to no help reversing the charge. I was very disappointed. I had t call my credit card company to take care of it. Pretty poor customer service to say the least.
Experienced life treating bout of Diverticulitis in San Jose Costa Rica on Friday Novemebr 18th – 1st day of travel. Lost over one liter of blood. Immediately return to U.S. Mailed detailed claim Monday, November 28th. How long will it be before I hear from a representative?
Good morning. I like to send my paperwork today. Thanks for help. Zoltan Jakus.
Loved being able to compare companies. One stop shopping!
they suck. sent 3 emails from Peru when my Rx were stolen in Peru and never heard a word back other than a repetitive email saying essentially... "we are busy, we answer in order received, we'll get back to you". it has been 5 weeks and no gettin back from those shitebirds. total ripoff policy. I will badmouth them until I die.
I never had to use the policy but it was a comfort to know it was there.
First time user. No problems, so no service needed
Thanks