AXA Assistance Travel Insurance Reviews
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Overview
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
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“AXA Assistance USA policy: Platinum
Emailed them asking to increase coverage before my trip, and they never answered.
Daniel from COReview Received: September 21, 2022Was this review helpful?12 out of 13 people found this review helpful“AXA Assistance USA policy: PlatinumI filed a claim one month ago. I have not heard anything back yet except they are very busy. They have not acknowledged that they even received the claim. So far, customer service is poor.
Philip Schneider
Philip Schneider from MDReview Received: September 18, 2022Was this review helpful?25 out of 27 people found this review helpful“AXA Assistance USA policy: SilverI did not have any issues
Oudom from MNReview Received: September 8, 2022Was this review helpful?1 out of 6 people found this review helpful“AXA Assistance USA policy: SilverNot a great experience
Prashant from MAReview Received: September 7, 2022Was this review helpful?5 out of 13 people found this review helpful“AXA Assistance USA policy: PlatinumI sent an email to cancel the policy on August 11 as I did not travel to Canada. I have not heard back from AXA and have not had the $146 credited back to my credit card. Any assistance you can provide is appreciated.
Thank you,
Miriam BrammerMiriam from NYReview Received: August 30, 2022Was this review helpful?10 out of 11 people found this review helpful“AXA Assistance USA policy: PlatinumThey are entirely unresponsive to my emails. Horrendous.
Lorna from NHReview Received: August 28, 2022Was this review helpful?16 out of 16 people found this review helpful“AXA Assistance USA policy: PlatinumI initially emailed AXA to start the process of filing a claim on June 26, 2022. Despite having an expensive premium plan as of August 23,2022 I have yet to hear from AXA other than 3 computer generated form emails that said they were experiencing a high volume of claims and would get to mine in the order it was received. Squaremouth has a great site that’s easy to use. I like them, but I would highly advise that no one purchase a plan from AXA. Very disappointed (and out a lot of money!!)
Joshua from TNReview Received: August 23, 2022Was this review helpful?26 out of 26 people found this review helpful“AXA Assistance USA policy: PlatinumVery bad customer service.
Gary from FLReview Received: August 22, 2022Was this review helpful?17 out of 19 people found this review helpful“AXA Assistance USA policy: SilverI filed a claim on July 25 but haven't heard back until today (Aug 20). What I got was just bunch of automated replies.
Jack from TXReview Received: August 20, 2022Was this review helpful?22 out of 22 people found this review helpful“AXA Assistance USA policy: PlatinumApparently AXA is very much behind the processing is very slow the claim. That is very disappointing.
Lawrence from TXReview Received: August 17, 2022Was this review helpful?11 out of 12 people found this review helpful