Compare AXA Assistance USA Plans in Just A Few Simple Steps
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
Great, use them again!
I filed a claim over one month ago and with 5 e-mails, NOT one replied from the company, except an automated email back to me from the company.
While I was in hospital, calls and emails from myself and my wife were repeatedly ignored. Hours upon hours, many fold, were spent trying to get AXA to reply and simply respond. AXA were incapable of dialing an international number. I had to pay long distance to contact them. It took a week to get them to arrange medical transportation home, and gave my wife incorrect information about her eligibility to travel to France to accompany me home. In the last hours, they decided to cancel my medical flight arrangements home and instead provide me with no assistance. Calls and emails to them at that time and in the months since go unanswered and unreturned. I had to resort to purchasing a one-way business class ticket myself to provide myself as much comfort as possible.
In the event my claims go denied, I will contact Nationwide Insurance before filing an Ohio Insurance Claim against the company as well as seeking potential legal advice.
Online uploading system doesn’t work. Filed claim a month ago. There has been no communication. Claim is still not paid.
Difficult to get through to AXA on phone calls.
The website was a breeze to use, everything was explained in detail. Will definitely use them again, this is our first time using them will recommend highly
Emailed them asking to increase coverage before my trip, and they never answered.
I filed a claim one month ago. I have not heard anything back yet except they are very busy. They have not acknowledged that they even received the claim. So far, customer service is poor.
Philip Schneider
I did not have any issues
Not a great experience