AXA Assistance Travel Insurance Reviews

Customer Rep was very helpful and knowledgeable.

The preferred provider hospital in Spain was extremely difficult to work with, as the private system is unnecessarily complicated--in fact, almost impossible to navigate. Nevertheless, the medical outcome was ultimately good and the insurance covered everything. I recommend AXA enthusiastically and will continue to use it every time I travel abroad.

After months of AXA delaying pay out of my claim from one excuse to another, my claim was finally paid out after submitting my case to the WI insurance commissioner.

The rep couldn't seem to find my account, so it didn't go very far and wasn't helpful.

Unfortunately, we were one of the few travelers that had to submit a claim to our travel insurance company, and we found the process to be very frustrating. We incurred medical expenses over the course of our travels, that were very unexpected and very expensive (and frankly, traumatic). Within four days of returning from our trip, we submitted our claim to AXA with all of the documentation that AXA requested. Several months went by with no determination on our claim being made, despite numerous follow ups from us. Eventually, we were forced to threaten legal action under our insurance contract. At that point, AXA began responding to our messages and promptly paid the full amount of our claim plus interest.

Ultimately, AXA did its job and covered what it had agreed to cover, but it broke its own insurance contract in the process, and was frustratingly difficult to work with. It was, as a result, not a great experience, and why we can’t give more than three stars as a rating.

Obtaining the policy was no problem. Simple and easy to understand and obtain the insurance. After our trip we submitted two claims. Fairly straightforward having to deliver pictures and documents. One claim has been resolved satisfactorily. The second claim still in review.

We filed claim and we have only been notified that you received it. That’s been over 3 weeks ago

Purchased two insurance coverages for me and my partner. My claim was paid based on all documentation provided, his claim was not. Both coverages are actually identical!! I appealed to no avail. Truly unsatisfied with the whole thing

Excellent customer service when I called to find best coverage for me.