AXA Assistance Travel Insurance Reviews

The 24 hour assistance staff was very helpful in getting our case information set up. We hope they are that helpful when we go to file the claim now following our trip.

Great experience. Customer service was very helpful answering all my questions. The pricing was very competitive for the options selected and I will definitely use Squaremouth in the future.

Filling a claim seems to involve a lot of information.

Customer service was very helpful. Fortunately I did not have any claims to make. I will use AXA for future trips.

thus far, the customer service has been great!

She explained the claim process and the documentation required.

I observed that the process was very difficult.

She told me, in a very sharp tone that if I did not want to follow the process then I should not file a claim. Did not appreciate her response or tone. She is clearly one who is a prime candidate for retraining.

AXA makes very easy to purchase their product but very difficult to use it.

Gives me pause to wonder why I would want to use AXA again.

No complaints but as always, read before you buy the fine print in any policy you are considering. fortunately, we did not have any problems with our trip and do not need to make any claim

I spoke to a representative prior to my trip to Japan, just to make sure all was in order. He was polite and answered all my questions.

Ease of getting the policy, clear presentation of terms cost etc!

Purchased insurance for trip twice. First trip was cancelled due to illness. Was advised incorrectly to reschedule which did not allow for claim to be filed. Had to fully cancel first trip to file the claim. Once done there was no issue filing or receiving payment.
Rescheduled trip after claim was complete and purchased 2nd policy. Misinformation was my only issue.