AXA Assistance Travel Insurance Reviews

Nice competent staff.

Tried to contact AXA on a Sunday and could not get through.

The claim was just mailed to you

My daughter was on a university language learning program in Morocco. When she was traveling back to the airport the shuttle or mini bus that was to pick her up was involved in a minor fender bender and was late to the university to pick her up. We had to buy her new airline tickets in order for her to travel back to the US because she failed to get n her flight even though she was at the airport an hour before departure and the airline insisted that they need 2 hours arrival before departure. The claim was filed in June. The underwriting has refused to issue the claim because they want proof that the bus was involved in a minor traffic accident. There is absolutely no was for the girl to get that information from a foreign country at this stage. This is an unreasonable request.

Asked for refund for cancelled trip due to medical illness problem for me and my wife. Submitted supporting documents as asked to do, and received reimbursement for trip costs in full (up to limit of policy) within 3 weeks. No problems. In our experience they performed as expected and worth the cost of the policy!

Very happy with the experience.

Overall, I was happy. Some of the policy was confusing due to the legal language

The 24 hour assistance staff was very helpful in getting our case information set up. We hope they are that helpful when we go to file the claim now following our trip.

Great experience. Customer service was very helpful answering all my questions. The pricing was very competitive for the options selected and I will definitely use Squaremouth in the future.

Filling a claim seems to involve a lot of information.