AXA Assistance Travel Insurance Reviews

I needed emergency medical attention during my international trip. AXA 24 hour helpline gave prompt and helpful suggestions and followed up daily offering further assistance.
Claim filing was easy and the resolution of the claim was prompt and to my satisfaction
In all I had very good experience with AXA

Overall, your site is valuable because it consolidates a range of options. I found the purchasing experience very frustrating and confusing, however, as the information on the summary page did not always match reality, and one needed to dig further into the paperwork to understand the "real" coverage. I spoke with an agent who helped me understand that, and she was helpful in guiding me through the options, but I find it mysterious and highly unfriendly to users that your site is apparently designed to provide not entirely accurate information. If I had had more time, I would have looked elsewhere.

Staff who helps select an appropriate policy are very helpful and pleasant.

not applicable

Thank you so much for your help and support through my claim.
You acted very fast

I am a returning customer with Squaremouth ,and i only shop and purchase my travel health insurance needs through Squaremouth as i found it is very easy and convenient. All necessary information to compare, choose , and purchase insurance is in one place .

Since I have no complaints about my experience with AXA I have no further comments.

The claims handling department did not look at what policy I procured and ask me to provide information which I should not need to. Also, my claim is for emergency medical expenses which is not complicated at all, however, it took 2 weeks to settle my medical expenses claim, amount circa USD50, which I think is unreasonably long.