AXA Assistance Travel Insurance Reviews
Compare AXA Assistance USA Plans in Just A Few Simple Steps
Overview
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
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“AXA Assistance USA policy: Gold
I tried to cancel the policy within 24 hours because my travel agent purchased a policy that was cheaper. AXA charged me for covering me that day and I still don't have a refund!!
Jeri from FLReview Received: September 4, 2016Was this review helpful?7 out of 8 people found this review helpfulSquaremouthThank you for posting a review.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
“AXA Assistance USA policy: GoldThe first call I made was to inquire about specific coverage on the policy. I didn't have my policy in front of me, but wanted assistance. I was told that her computer was slow and waited for it to come up. Then I was told that she would check the coverage for me and send me an email with the coverage details. I never received an email. I called a second time and talked with an agent who was very helpful and answered all of my questions.
Karen Carter from MDReview Received: September 3, 2016Was this review helpful?0 out of 0 people found this review helpful“AXA Assistance USA policy: SilverEasy process.
Patricia from IDReview Received: August 31, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from AXA Assistance USAThank you for the kind review! We are delighted to know you're happy with your service experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
“AXA Assistance USA policy: GoldMy claim was denied for "Trip Interruption" . I would never use this insurance again and I am skeptical about using your company as well.
Cydney from CAReview Received: August 27, 2016Was this review helpful?5 out of 8 people found this review helpfulSquaremouthThank you for posting a review.
We apologize for your negative experience with AXA Assistance USA.
A member of our Zero Complaint team contacted you to discuss your claim further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
“AXA Assistance USA policy: Goldwaitng answer to claim filed
Jerry from FLReview Received: August 25, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from AXA Assistance USAThank you for your feedback. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel. We did receive your claims packet by Fedex on Friday Aug 22nd and confirmed receipt by email to you on Monday Aug 26th. Please feel free to call or email us with any questions.
“AXA Assistance USA policy: GoldEasy and fast.
Emily from CAReview Received: August 24, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from AXA Assistance USAThank you for the kind review! We are delighted to know you're happy with your purchase and are covered in the event the unexpected occurs. We look forward to providing travel protection for all of your future endeavors!
“AXA Assistance USA policy: GoldObtaining the travel insurance I needed was a very easy process. I had to adjust my coverage when some of my travel plans changed and all the representatives I dealt with were very helpful. Will definitely use AXA Assistance USA when I travel again.
Jennifer from PAReview Received: August 24, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from AXA Assistance USAThank you for the kind review! We are delighted to know you're happy with your purchase and had a great customer service experience when you needed to make changes. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
“AXA Assistance USA policy: SilverGood experience! We got an inexpensive policy for a two month trip to Canada. My husband ended up having to visit a private clinic and go for a few follow ups. We sent in our claim with all receipts via email and got an approval less than 2 weeks later. The only hiccup was that our policy was advertised as primary insurance and when I went to file the claim, I was told I needed to file with our insurance company first. Squaremouth was ready to help when I contacted them, and it turned out our AXA policy was primary because we live in NY. Make sure you know your policy! Aside from that, the process was surprisingly hassle free.
Melissa from NYReview Received: August 23, 2016Was this review helpful?1 out of 1 people found this review helpfulResponse from AXA Assistance USAThank you for your feedback. We apologize for any inconvenience you may have had regarding clarity on primary coverage. We appreciate your comments and continually use customer feedback to improve our services. We hope you will consider us again for future travel.
“AXA Assistance USA policy: SilverIt was not at all clear that the silver policy was secondary to Medicare or my medigap coverage. Had I known that I would have opted for the gold. I have a cap on my medigap expenses and the medical emergency I had in Calgary will add up to 5% of my coverage that has to last the rest of my life.
DEAN from FLReview Received: August 19, 2016Was this review helpful?1 out of 1 people found this review helpfulResponse from AXA Assistance USAWe appreciate the feedback you have provided. We are sorry to learn you weren't completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
SquaremouthThank you for taking the time to post a review.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are delighted to help.
“AXA Assistance USA policy: SilverI researched a few plans and this one met our needs the best. I would certainly look at it again should we need to purchase travel insurance again.
Jerry from VAReview Received: August 18, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from AXA Assistance USAHaving trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.