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Overview

AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.

Trips Protected
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SINCE 2015
79,439
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AVG. MONTH
136
Total Reviews
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SINCE 2015
1,059
Detailed Rating
Customer Service Before Trip
4.33/5
Customer Service During Trip
3.62/5
Customer Service During Claim
3.71/5

See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (1,059 reviews)

AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.

  • 5
    647
  • 4
    206
  • 3
    89
  • 2
    48
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  • “
    AXA Assistance USA policy: Gold

    So far its fine. I await resolutions of my claim.

    sheila BC from NY
    Review Received: July 26, 2016
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    Response from AXA Assistance USA

    Thank you for the kind review! We are delighted to know you're happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

    “
    AXA Assistance USA policy: Silver

    Very nice, responsive and helpful with what I need to do.

    Dennis from NC
    Review Received: July 25, 2016
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    Response from AXA Assistance USA

    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

    “
    AXA Assistance USA policy: Silver

    Very convenient to buy insurance

    Richard from AR
    Review Received: July 25, 2016
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    Response from AXA Assistance USA

    Thank you for the kind review! We are delighted to know you're happy with your purchase. We look forward to providing travel protection for all of your future endeavors!

    “
    AXA Assistance USA policy: Silver

    We had to cancel one trip and reschedule with another company. Your representative helped answer all my questions about how to proceed with the insurance we already had in place and saved us a lot of time and probably money. Thanks!

    Sharyn from CO
    Review Received: July 24, 2016
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    Response from AXA Assistance USA

    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.

    “
    AXA Assistance USA policy: Platinum

    We called customer service when we were in Paris to get information concerning our coverage and the operator was very helpful!

    Bill from MD
    Review Received: July 24, 2016
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    Review Updated: 08/21/2016

    Thank you for the prompt service!

    Response from AXA Assistance USA

    Thank you for the kind review! We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

    “
    AXA Assistance USA policy: Platinum

    Questions were quickly answered, some changes were correctly made, and we felt much reassurance with the "Cancel for Any Reason" feature. Thank you!!

    Rob from UT
    Review Received: July 23, 2016
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    “
    AXA Assistance USA policy: Silver

    The axa agents were helpful. Even though I called several times, they were helpful each time. I was comparing prices and also letting co-travelers know what I found. My trip was uneventful, and I was glad to know I had coverage at a reasonable cost even though I did not have to use it. It was comforting.

    Sylvia from NJ
    Review Received: July 22, 2016
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    Response from AXA Assistance USA

    Thank you for the kind review! We are delighted to know you're happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

    “
    AXA Assistance USA policy: Platinum

    Will purchase AXA through SquareMouth again. Seamless quoting and purchasing

    Sandra from FL
    Review Received: July 21, 2016
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    “
    AXA Assistance USA policy: Gold

    The price of the travel insurance was so great, almost half of price offered by cruise line.

    Patricia from OH
    Review Received: July 16, 2016
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    “
    AXA Assistance USA policy: Silver

    my concern as a Travel Group Coordinator--may I ask why the company can not offer an annual travel/medical policy as a GROUP travelling together in same Tour destinations?

    Please consider this suggestion--thank you--Fe T. Biralde

    Fe from CA
    Review Received: July 14, 2016
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