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Overview

AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.

Trips Protected
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SINCE 2015
79,446
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AVG. MONTH
137
Total Reviews
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SINCE 2015
1,059
Detailed Rating
Customer Service Before Trip
4.33/5
Customer Service During Trip
3.62/5
Customer Service During Claim
3.71/5

See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (1,059 reviews)

AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.

  • 5
    647
  • 4
    206
  • 3
    89
  • 2
    48
  • 1
    69
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  • “
    AXA Assistance USA policy: Silver

    Filed a claim upon return to US. Pending review.

    A.C. from TX
    Review Received: July 18, 2015
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    11 out of 22 people found this review helpful
    “
    AXA Assistance USA policy: Silver

    Before my trip to Europe I had some questions because I was traveling through different countries in Europe. I called the customer service OF AXA Assistance USA and It was a pleasant experience and extremely useful to not only answer my questions but to better protect my trip

    Henry from FL
    Review Received: May 28, 2015
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    97 out of 116 people found this review helpful