Need help? Call a SquareMouth Travel Expert 1-800-240-0369 | 8AM to 10PM ET Daily

Overview

AXA Assistance USA offers two comprehensive policies on Squaremouth, all underwritten by United States Fire Insurance Company.

Trips Protected
Calendar icon
SINCE 2015
81,890
Calendar icon
AVG. MONTH
450
Total Reviews
Star icon
SINCE 2015
1,076
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.62/5
Customer Service During Claim
3.71/5

See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (1,076 reviews)

AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.

  • 5
    656
  • 4
    210
  • 3
    90
  • 2
    49
  • 1
    71
  • Filter By
    Filter
    Sort By
    Sort
  • “
    AXA Assistance USA policy: Gold

    Overall, it was an easy system to use and the customer service person I spoke with was pleasant and helpful. I liked being able to easily and effectively compare a wide variety of offerings for my insurance needs. I did have to figure out with customer service how to input the application when I did not have a flight component to my trip - i.e., I was travelling by car so didn't have a booking date as such. It would be very helpful if you built a road trip component into your coverage so we could tailor the travel insurance more closely to our needs.

    I would recommend this policy or similar to others in the future.

    Candace from CA
    Review Received: July 23, 2015
    Was this review helpful?
    14 out of 19 people found this review helpful
    “
    AXA Assistance USA policy: Silver

    Filed a claim upon return to US. Pending review.

    A.C. from TX
    Review Received: July 18, 2015
    Was this review helpful?
    11 out of 22 people found this review helpful
    “
    AXA Assistance USA policy: Silver

    Before my trip to Europe I had some questions because I was traveling through different countries in Europe. I called the customer service OF AXA Assistance USA and It was a pleasant experience and extremely useful to not only answer my questions but to better protect my trip

    Henry from FL
    Review Received: May 28, 2015
    Was this review helpful?
    97 out of 116 people found this review helpful

Last updated: November 2, 2026