AXA Assistance Travel Insurance Reviews

Name: AXA Assistance USA
Brand: AXA Assistance USA
Rating: 4.2 (1072 reviews)

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Overview

AXA Assistance USA offers two comprehensive policies on Squaremouth, all underwritten by United States Fire Insurance Company.

Trips Protected

SINCE 2015

868

AVG. MONTH

Total Reviews

SINCE 2015

1,072

Detailed Rating

Customer Service Before Trip

4.32/5

Customer Service During Trip

3.62/5

Customer Service During Claim

3.7/5

See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.2 (1,072 reviews)

AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.

5

652
4

210
3

90
2

49
1

71

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AXA Assistance USA policy: Silver

Filed a claim upon return to US. Pending review.

A.C. from TX

Review Received: July 18, 2015

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11 out of 22 people found this review helpful

“

AXA Assistance USA policy: Silver

Before my trip to Europe I had some questions because I was traveling through different countries in Europe. I called the customer service OF AXA Assistance USA and It was a pleasant experience and extremely useful to not only answer my questions but to better protect my trip

Henry from FL

Review Received: May 28, 2015

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97 out of 116 people found this review helpful

Last updated: June 10, 2026