AXA Assistance Travel Insurance Reviews
Compare AXA Assistance USA Plans in Just A Few Simple Steps
Overview
AXA Assistance USA offers two comprehensive policies on Squaremouth, all underwritten by United States Fire Insurance Company.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
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“AXA Assistance USA policy: Platinum
I was very pleased with the claim process and response time. Was apprehensive that the claim process would take longer but everything was handled quickly and professionally. I was pleasantly surprised.
Sean from ORReview Received: May 12, 2024Was this review helpful?14 out of 15 people found this review helpful“AXA Assistance USA policy: PlatinumMARGARET from VAReview Received: May 11, 2024Was this review helpful?13 out of 13 people found this review helpfulMy claim was paid in full. It took 5 months from beginning to end, which seemed excessive. Also I had to contact my state attorney general, who sent a letter, before AXA finally paid. Not sure if I will use AXA’s services again.
“AXA Assistance USA policy: SilverCalled to change date of departure, the person I spoke with was very nice and agreeable.
Jacqueline from PAReview Received: May 10, 2024Was this review helpful?2 out of 3 people found this review helpful“AXA Assistance USA policy: PlatinumTotal waste of money. AXA keeps asking for stuff that it's not applicable to the claim. Their strategy is to keep asking for information until you give up. Will never purchase trip insurance again.
Ricardo from NYReview Received: May 9, 2024Was this review helpful?17 out of 19 people found this review helpful“AXA Assistance USA policy: Platinumprompt and courteous.
Peter from NYReview Received: May 9, 2024Was this review helpful?1 out of 4 people found this review helpful“AXA Assistance USA policy: PlatinumHad to cancel our trip and get a credit for insurance for some future trip- handled competently.
Eldred from NYReview Received: April 17, 2024Was this review helpful?5 out of 6 people found this review helpful“AXA Assistance USA policy: PlatinumI sent an email message to AXA Assistance about breaking my ankle in Portugal while I was on vacation. I asked them what they needed for documentation, and where I should mail the information. I am upset that they haven't responded.
Sincerely, Barbara DietrichBarbara from WIReview Received: April 17, 2024Was this review helpful?20 out of 21 people found this review helpful“AXA Assistance USA policy: PlatinumI would like to know how to send you the medical bills charging me during the trip as proof for claim! Thanks.
TRI from CAReview Received: April 7, 2024Was this review helpful?1 out of 8 people found this review helpful“AXA Assistance USA policy: PlatinumThe Customer Service was Really Good !
Edward from CAReview Received: April 6, 2024Was this review helpful?1 out of 5 people found this review helpful“AXA Assistance USA policy: PlatinumBernell from SCReview Received: April 4, 2024Was this review helpful?8 out of 11 people found this review helpfulThe claim process requires a lot of details and documentation, so be sure to keep good records of expenses and medical reports in one organized folder. It was clear and somewhat expedite. The only negative is the lack of transparency for the itemization of exactly which expenses were reimbursed. You receive a final email with the reimbursement payment total. The electronic payment process is super easy and fast and modern to allow Zelle payments in the same day. Thank you.
Last updated: June 10, 2026