Travelers can have MH Ross complaints if they are not happy with the customer service they received or if a claim is denied. When this is the case, travelers can ask Squaremouth to intervene. This is because ever policy purchased from Squaremouth comes with the Zero Complaint Guarantee. This guarantee applies to all travel insurance carriers.
The Zero Complaint Guarantee states that if a client is dissatisfied with how their claim was processed, Squaremouth will mediate on their behalf. If the carrier has been unjust in applying the policy language and they do not provide a solution satisfactory to Squaremouth, that carrier will be removed from the website entirely and their products no longer sold.