Key Takeaways
- A Concierge Service provides personalized assistance with time-consuming tasks before and during your trip.
- A vacation concierge can assist you with things like restaurant recommendations, reservations, bookings, and more.
- This benefit is only available through select plans and is separate from 24-hour Travel Assistance, which is aimed at assisting you with claims and emergency support.
- While Concierge Services for travel can be useful for dealing with language barriers and difficult requests, you should prioritize a policy with adequate protection in other key areas before opting for this benefit.
- Try our travel insurance quote tool to locate policies with Concierge Services and coverage from multiple providers at once.
What Are Travel Concierge Services?
Travel Concierge Services provide personalized assistance to help manage your trip and fulfill time-consuming requests for you prior to and during your travels. Unlike 24/7 Travel Assistance Services, which help during emergencies and with issues related to your coverage, Concierge Services focus on the personal and logistical aspects of your trip, like deciding luggage delivery or making a restaurant reservation.
You don’t have to be a VIP or have a high net worth to enjoy these perks. Some comprehensive travel insurance plans include Concierge Services at no extra cost, giving travelers access to personalized assistance that can make planning and managing a trip easier.
Quote, Compare, & Buy Travel Insurance With Concierge Services
Compare top plans & providers to find the best Concierge Services for your trip. Compare Travel Concierge Services
What Will a Travel Concierge Service Help With?
Concierge Services included with travel insurance can help with a wide variety of lifestyle needs before and during your trip. Services vary by provider, and travelers may be able to make unusual or very specialized requests. Here are some common ways that a Concierge Service may help you:
- Pre-trip travel assistance: Provide details for your destination, like weather, special events, ATM locations, currency exchange rates, immunization, and passport requirements.
- Reservations in your destination: Recommend and book reservations for airlines, hotels, on-ground transportation, golf tee times, and other services in your destination.
- Reservations in your departure city: Arrange services for things like housesitters, nannies, and pet sitters.
- Tickets for events: Assist with getting tickets for sporting, theater, and concert events.
- Luggage delivery: Coordinate the delivery of your luggage to your destination or transfer between hotels.
- Meet-and-greet services: Arrange for the limo pick up of friends, family members, business associates at an airport or similar location.
- Visa and passport expediting: Help expedite important documents by reviewing paperwork for errors and submitting it to government agencies for you.
- Last minute travel changes: Help find and book alternative activities in case, for instance, your day at the beach gets rained out.
- Flower and gift delivery: Arrange the delivery of flowers and gift baskets for a family member or business associate.
- Shopping assistance: Purchase select items on your behalf (you’re responsible for the cost of items).
- Business services: Locate business services like printing and equipment repair; and assist with emergency messaging, correspondence, and travel arrangements.
A concierge service can be especially useful when making reservations or handling other requests in foreign countries with language barriers, time zone differences, and international calling fees.
Concierge Services vs. 24/7 Emergency Travel Assistance
While Concierge Services and 24/7 Travel Assistance both offer a hotline that you can call for assistance on your trip, they are completely separate benefits with a few key differences:
- 24/7 Travel Assistance is a common travel insurance benefit designed to help with unexpected problems and travel emergencies, like rebooking a flight after a missed connection or dealing with lost passports.
- Concierge Services, on the other hand, are rare in travel insurance policies, and focus on enhancing your trip by handling tasks like restaurant reservations. You can use Concierge Services both ahead of and during your trip, while 24/7 Travel Assistance is only available during your trip.
Which Travel Insurance Plans Include Concierge Services?
Concierge travel services are typically not included with most travel insurance plans. Only a select few providers on our site offer Concierge Services, including:
>> See the Best Luxury Travel Insurance Plans
Is a Travel Concierge Service Worth It?
While a travelers insurance Concierge Service isn’t essential, it can be useful for handling time-consuming, complicated, or difficult-to-arrange requests. Since some plans include this benefit at no extra cost, it may be worth it to you if you need assistance with tasks that you’d rather not handle yourself.
When it’s worth it
- Dealing with language barriers when making bookings
- Making long-distance phone calls in opposite time zones
- Helping with complex or hard-to-obtain items and bookings
- You have limited time or no desire to organize or book things yourself
When it’s not worth it
- You prefer to book everything yourself
- Helping with easy, routine bookings
- Making reservations for things that are already booked up
FAQs: Travel Insurance Concierge Services
There is no charge to use the Concierge Service on your travel insurance policy, though you are responsible for paying for any services or items purchased on your behalf.
Yes, a Concierge Service is available around-the-clock, making it very useful for handling tasks across time zones.
Generally, a concierge can’t book a restaurant or event that’s already booked up. However, some Concierge Services may have access to reservations that aren’t available to the general public.
No, you are responsible for paying for items and services, though a Concierge Service can help locate and buy or book items and services for you.
Browse Other Benefits
Last updated: October 5, 2026