Why Choose Travelex Insurance Services for Travel Insurance
Notable Features
- Awarded ‘Best Overall Travel Insurance Provider’ by U.S News
- A top-rated provider on Squaremouth with 0.1% of customers leaving a negative review
- All policies hold an AM Best’s Rating of A++ (Superior)
Travelex Insurance Services is among the highest-rated travel insurance providers on the market today. They offer comprehensive policies that offer protection from cancellations, medical emergencies, delays, and other common travel concerns.
All of Travelex’s comprehensive plans include up to 100% Trip Cancellation coverage, at least $25,000 in Emergency Medical coverage, and at least $200,000 in Medical Evacuation coverage. Some policies also feature generous coverage for flight disruptions, with up to $2,000 in Travel Delay coverage and $750 in Missed Connection coverage per person.
Travelex also offers affordable flight-specific policies that include benefits that provide coverage for specific disruptions that can occur during a traveler’s journey to their destination.
Travelex customers consistently rate their experience with the provider highly, with only 0.1% of customers leaving a negative review. With very few negative reviews and a high customer satisfaction rating, Travelex is one of the highest-rated providers found on Squaremouth.
This provider summary was written internally by a Squaremouth policy expert.
About Travelex Insurance Services
Travel Insurance for today’s traveler. Travelex is a leading provider of comprehensive travel protection. Whether you are traveling close to home or around the world, Travelex has a protection plan that may be just right for you!
Purchasing a protection plan from Travelex is a great way to safeguard against the unexpected and enjoy some peace of mind while you travel. Travelex offers several protection plans designed to fit the needs of today’s travelers. Choose from our basic low cost, mid-tier, or broader family-friendly plan. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.
For every traveler and every trip.
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5 stars
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4 stars
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3 stars178
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2 stars33
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1 star45
90,024
policies sold
0.1%
negative reviews
0.1% (78) negative reviews to sales
Average on Squaremouth is 0.2%
Policies Offered by Travelex Insurance Services
Ultimate
Policy Description:
Our Ultimate plan is our most comprehensive and customizable plan, with up to nine optional upgrades to choose from. It’s great for families, as it’s our only plan with kids-included pricing. It also features eligibility to cover your pre-existing medical conditions, up to $250,000 emergency medical coverage, and up to $50,000 trip cancellation coverage. With our highest benefit limits and included 24/7 travel assistance, our Ultimate plan lets you pack extra confidence on vacation.
Underwritten By: Zurich American Insurance Company
Underwritten Location: 1299 Zurich Way Schaumburg, Illinois 60196-1056 United States
AM Best #: 002563
AM Best Rating: A+ (Superior)
Essential
Policy Description:
Our Essential plan offers our most affordable comprehensive coverage, with up to six optional upgrades to choose from, like adventure activities and rental car damage. It features up to $25,000 emergency medical expense coverage, up to $10,000 trip cancellation coverage, and up to $750 baggage and personal effects coverage. Plus, it includes 24/7 travel assistance, so you can feel supported on vacation anytime, anywhere.
Underwritten By: Zurich American Insurance Company
Underwritten Location: 1299 Zurich Way Schaumburg, Illinois 60196-1056 United States
AM Best #: 002563
AM Best Rating: A+ (Superior)
Verified Customer Reviews
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Rating 5 out of 5Policy:
Travel SelectReview Received:
April 7, 2025Deborah from CA Verified Squaremouth CustomerI had to cancel my trip. The representative with whom I spoke on the phone was very helpful. Once I sent in all my documentation, the response was very timely and I received complete payment within a reasonable amount of time. Very pleased with the policy and how my claim was handled
Response From:
Travelex Insurance Services:
Travelex Insurance Services, Inc.Response Received:
April 7, 2025Was this review helpful to you?Thank you for taking the time to post! We’re happy to hear about your positive claims experience and your reimbursement being received promptly. We hope you had a great trip and will keep us in mind for future travels.
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
Travel SelectReview Received:
May 4, 2025Karen from OR Verified Squaremouth CustomerThis was my first time insuring a trip. I called several different times to lower & raise the amount of coverage as additional travel costs varied. Everyone was always very helpful, professional, pleasant and efficient. In the future I would purchase insurance the moment I purchased the trip, an adjust later if needed.
Response From:
Travelex Insurance Services:
Travelex Insurance Services, Inc.Response Received:
May 5, 2025Was this review helpful to you?Thank you for taking the time to post on Squaremouth.com. We will pass along your praise to the representative that helped you! We’re so happy to hear that you received helpful and professional assistance. So glad you did not have any issues while on your trip!
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
Travel BasicReview Received:
April 16, 2025Barbara from WA Verified Squaremouth Customer. Within 2 weeks of the trip the issue of a possible volcanoe eruption came up. I learned that I would need to purchase an entire new policy to cover trip delay/cancellation in the event of an eruption. I did not know I could not add this coverage when purchasing the original policy.
I will consider this in future purchase of trip insurance.
Fortunately on this trip, no such event occurred.Response From:
Travelex Insurance Services:
Marcy SteinspringResponse Received:
April 18, 2025Was this review helpful to you?Thank you for reaching out to us on Squaremouth.com review site and for the Excellent rating!
The Travel Basic policy that you purchased is a named peril policy meaning it offers 12 covered reasons for trip cancellation and trip interruption.
Two of the covered reasons are below, and in the policy on page 4 of 19:
Environment
Inclement Weather which causes delay or cancellation of travel;
The Insured’s, or a Traveling Companion’s Primary Residence being made Uninhabitable by Natural Disaster, Named Storm, vandalism, or burglary.
Travelex Insurance Services (“Travelex”) Ultimate plan is also available on Squaremouth.com. The Travelex Ultimate plan offers 26 covered reasons, including the covered reason above and the insured’s uninhabitable accommodation at his/her destination.
We are happy to hear your trip went smoothly and you didn’t need the insurance.
Thank you again, and we hope you think of Travelex the next time you travel.
Sincerely,
Travelex Insurance Services Inc.
1 out of 1 people found this review helpful
All reviews are from Travelex customers
Contact Information for Travelex Insurance Services
1-800-228-9792
Hours of Operation:
Monday - Friday, 8:00am - 7:00pm CST
1-800-501-4781
Claims Hours of Operation:
Monday - Friday, 7:30am - 7:00pm CST
P.O. Box 1019
Youngwood, Pennsylvania 15697-0919
Outside USA 1-416-977-1803
support@zurichtravelclaims.com
Fax: Travelex Insurance Services has not provided a fax number for claims.