IMG Travel Insurance Reviews

I cancelled the trip due to illness of one of the travelers. I am awaiting finalization of my claim from IMG.

Hello - due to an injury to my son and traveling companion we were unable to undertake our travel. We have filed a claim and IMG has not resolved it. It’s been frustrating given the amount of documentation we have provide and frankly the straightforward nature of the matter. Would you please contact me at 5712151319 to discuss my claim?

My departure date changed 1 day earlier and your customer service rep helped me to ensure that my trip would still be insured and no changes were needed. Most appreciated!

Great offerings, easy to navigate and understand. I called with a few questions before purchasing my policy and got a friendly, patient, and knowledgeable response.

On Saturday, December 6, I had flu symptoms. I went to the concierge at my hotel and they said they could call a doctor to come examine me for $400 cash. I couldn’t afford that amount, I tried to contact IMG, it was impossible to reach them by phone, I sent a message asking if that service would be reimbursed. Noted that I was flying out at 5:30 AM on the seventh. I got no response until Thursday. December 11 after I had already returned home. I did have the flu. I flew home on the seventh with the flu, and no medication. On December 11 I got an email from them giving me a case number if I wanted to file a claim. Horrible customer service, horrible response time, I was sick in Prague and could not count on my insurance.. I saw my doctor when I got home and she confirmed that I had influenza type A

Easy to setup policy and easy to adjust covered amount.

Easy transaction, customer service helpful when I tried to adjust the coverage. Im glad that I don’t need to use or file a claim though. But peace of mind to have it if in case needed

Our trip was cancelled due to a problems with our freinds passport set to expire in two months, Pnamka required three months. We did not have the extra coverage to et our money back.

IMG arranged for a trip home after my wife's fall in Orlando. She had a broken ankle and the trip arranged on Alaska Airlines did not allow for her foot to be elevated. As a result, she is hospitalized with blood clots in the her lungs. IMG should have arranged for the 7 hour flight (either commercial or non-commercial) so that the foot was elevated the whole time. She has been in the hospital for over a week now and may be there another week.

IMG was responsive in arranging transportation and I am glad that I had a printed copy of the insurance policy and contact number for IMG.