IMG Travel Insurance Reviews
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Overview
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Choice
Small claim in process. Submitted electronically
Richard from TXReview Received: November 22, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 12/20/2025
Handled quickly and efficiently
“IMG policy: iTravelInsured Travel SEIMG was absolutely terrible at responding to my questions. I first asked if the insurance would lapse if, because of the government shut down, I wound up getting home later than I scheduled. They asked me for more information, which I supplied, and then never responded to the question.
Our ship broke down at sea and we had to be airlifted out of the Antarctic. Again, I wrote to them and asked if they provided any assistance at rescheduling if I missed my plane. Three days later, I still had not gotten even the courtesy of a response.
This was an extremely expensive policy and the service was absolutely non-existent. I will never use this company again.C J from NMReview Received: November 21, 2025Was this review helpful?0 out of 6 people found this review helpful“IMG policy: iTravelInsured ChoiceBased on my experience with IMG I now believe that cancel for any reason trip insurance is a scam and I intend to share this with others.
David from COReview Received: November 21, 2025Was this review helpful?1 out of 7 people found this review helpfulReview Updated: 12/20/2025
IMG did every thing possible to find a reason to not pay my claim. I had "Cancel for any reason" coverage which is clearly false advertising on their part and in my opinion is a scam to fleece money from unassuming travelers like me.
Additionally the IMG customer service is terrible. This includes telling me I can appeal their decision but not telling me how to do it in the denial email, customer service telling me that they are working on my behalf and asking me to wait for their response and never getting a response, and a refusal to allow me to talk to a manager to express my frustration.
In summary I would warn people not to use IMG travel insurance ever. It also makes me wonder if all travel insurance is similar and if any travel insurance is worth investing in.
“IMG policy: iTravelInsured ChoiceKnowledgable and helpful staff. Assisted me in adding travel days to my policy.
Samuel from OHReview Received: November 21, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceEasy to work with, needed to amend coverage due to trip changes. Phone was answered quickly and whole transaction took less than 10 minutes NGES
Graeme from VAReview Received: November 20, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured Travel EssentialJeff Cooks/Cynthia McDonald from CAReview Received: November 19, 2025Was this review helpful?0 out of 0 people found this review helpfulThe staffing support and the 3rd party insurer worked together to get the claim processed and paid out in a timely matter. I was appreciative for the Squaremouth support.
“IMG policy: iTravelInsured Travel EssentialI, Carolyn Sparkman, ended up in sick bay with bronchitis during our cruise. I have filed a claim for reimbursement from AARP United Healthcare. Do that's where the process is then i will know whether i'll have to interact with you for further reimbursement. Carolyn Sparkman, 602-799-4789.
Carolyn from AZReview Received: November 18, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceElizabeth from FLReview Received: November 18, 2025Was this review helpful?1 out of 2 people found this review helpfulClaim is so slow, it have been a month that claim was file, still have not receive my claim yet. Will not purchase IMG insurance in future, highly not recommended.
“IMG policy: iTravelInsured Choiceno rating until process complete
Diane from SCReview Received: November 16, 2025Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceCanceled my trip before I left due to medical issues and had purchased a cancel for any reason policy. And submitted complete documentation on October 24, including doctors letter and now being November 16 feel receiving determination letter or questions for additional information is taking way too long.
Lee from FLReview Received: November 16, 2025Was this review helpful?0 out of 5 people found this review helpful