Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
124,233
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AVG. MONTH
4,987
Total Reviews
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SINCE 2005
2,857
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.64/5
Customer Service During Claim
3.37/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1707
  • 4
    517
  • 3
    289
  • 2
    121
  • 1
    177
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  • IMG policy: iTravelInsured Travel SE

    I filed a claim. Have not heard back yet .

    Richard from CA
    Review Received: January 5, 2026
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    0 out of 2 people found this review helpful
    IMG policy: iTravelInsured Choice

    I contacted them after my husband was sent to a hospital for testing while we were on our cruise..they replied quickly as to how to file a claim. I am gathering the necessary invoices and reports to open the claim. I hope to have this settled soon.

    Diana from NV
    Review Received: January 4, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    I tried to file the claim for myself and for my husband online but the system stopped at my documents only , I am sending all the pertaining documents for both my husband and myself by mail , so they will consider both issues that occurred to us during our trip to Singapore.

    Nick from NJ
    Review Received: January 3, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    We had a travel and health crisis and revived no help from IMG. We were let down in our time of need, thinking we could depend in the coverage we purchased to help out.

    Richard from SD
    Review Received: January 3, 2026
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    1 out of 1 people found this review helpful
    IMG policy: iTravelInsured Choice

    Squaremouth was fine. IMG painfully slow in processing.

    Robert from IN
    Review Received: January 3, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    The IMG claim took an incredibly long period of time to get resolved and it’s still not resolved to date. There was no reason for the delay since one of the people with the insurance had broken her hip and could not walk. She had plenty of documentation from her provider yet it took months to get this claim resolved. As indicated, it is still not resolved.

    Na from FL
    Review Received: January 3, 2026
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    I knew what documents were required for the loss. Maybe because I have purchased numerous IMG policies, the claim took less than two weeks

    LESLIE from CA
    Review Received: December 31, 2025
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    Easy to set up.

    Donald from VA
    Review Received: December 31, 2025
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    I didn't give 5 stars because it takes to long to get back to me for any update about my claim. I didn't travel because of emergency medical reasons of my wife and I filed claim but it been almost 3 weeks since without it being solved.

    Lucky from AZ
    Review Received: December 31, 2025
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Unfortunately the broken iPad was not included for coverage. I missed that in the small print.

    WILLIAM from CO
    Review Received: December 30, 2025
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    0 out of 0 people found this review helpful