Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
115,534
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AVG. MONTH
4,049
Total Reviews
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SINCE 2005
2,776
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.64/5
Customer Service During Claim
3.35/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1657
  • 4
    503
  • 3
    282
  • 2
    118
  • 1
    170
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  • IMG policy: iTravelInsured Choice

    Small claim in process. Submitted electronically

    Richard from TX
    Review Received: November 22, 2025
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    Review Updated: 12/20/2025

    Handled quickly and efficiently

    IMG policy: iTravelInsured Travel SE

    IMG was absolutely terrible at responding to my questions. I first asked if the insurance would lapse if, because of the government shut down, I wound up getting home later than I scheduled. They asked me for more information, which I supplied, and then never responded to the question.
    Our ship broke down at sea and we had to be airlifted out of the Antarctic. Again, I wrote to them and asked if they provided any assistance at rescheduling if I missed my plane. Three days later, I still had not gotten even the courtesy of a response.
    This was an extremely expensive policy and the service was absolutely non-existent. I will never use this company again.

    C J from NM
    Review Received: November 21, 2025
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    0 out of 6 people found this review helpful
    IMG policy: iTravelInsured Choice

    Based on my experience with IMG I now believe that cancel for any reason trip insurance is a scam and I intend to share this with others.

    David from CO
    Review Received: November 21, 2025
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    1 out of 7 people found this review helpful

    Review Updated: 12/20/2025

    IMG did every thing possible to find a reason to not pay my claim. I had "Cancel for any reason" coverage which is clearly false advertising on their part and in my opinion is a scam to fleece money from unassuming travelers like me.

    Additionally the IMG customer service is terrible. This includes telling me I can appeal their decision but not telling me how to do it in the denial email, customer service telling me that they are working on my behalf and asking me to wait for their response and never getting a response, and a refusal to allow me to talk to a manager to express my frustration.

    In summary I would warn people not to use IMG travel insurance ever. It also makes me wonder if all travel insurance is similar and if any travel insurance is worth investing in.

    IMG policy: iTravelInsured Choice

    Knowledgable and helpful staff. Assisted me in adding travel days to my policy.

    Samuel from OH
    Review Received: November 21, 2025
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    IMG policy: iTravelInsured Choice

    Easy to work with, needed to amend coverage due to trip changes. Phone was answered quickly and whole transaction took less than 10 minutes NGES

    Graeme from VA
    Review Received: November 20, 2025
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    IMG policy: iTravelInsured Travel Essential

    Jeff Cooks/Cynthia McDonald from CA
    Review Received: November 19, 2025
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    0 out of 0 people found this review helpful

    The staffing support and the 3rd party insurer worked together to get the claim processed and paid out in a timely matter. I was appreciative for the Squaremouth support.

    IMG policy: iTravelInsured Travel Essential

    I, Carolyn Sparkman, ended up in sick bay with bronchitis during our cruise. I have filed a claim for reimbursement from AARP United Healthcare. Do that's where the process is then i will know whether i'll have to interact with you for further reimbursement. Carolyn Sparkman, 602-799-4789.

    Carolyn from AZ
    Review Received: November 18, 2025
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    IMG policy: iTravelInsured Choice

    Elizabeth from FL
    Review Received: November 18, 2025
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    1 out of 2 people found this review helpful

    Claim is so slow, it have been a month that claim was file, still have not receive my claim yet. Will not purchase IMG insurance in future, highly not recommended.

    IMG policy: iTravelInsured Choice

    no rating until process complete

    Diane from SC
    Review Received: November 16, 2025
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    IMG policy: iTravelInsured Choice

    Canceled my trip before I left due to medical issues and had purchased a cancel for any reason policy. And submitted complete documentation on October 24, including doctors letter and now being November 16 feel receiving determination letter or questions for additional information is taking way too long.

    Lee from FL
    Review Received: November 16, 2025
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    0 out of 5 people found this review helpful