IMG Travel Insurance Reviews

I filed a claim. Have not heard back yet .

I contacted them after my husband was sent to a hospital for testing while we were on our cruise..they replied quickly as to how to file a claim. I am gathering the necessary invoices and reports to open the claim. I hope to have this settled soon.

I tried to file the claim for myself and for my husband online but the system stopped at my documents only , I am sending all the pertaining documents for both my husband and myself by mail , so they will consider both issues that occurred to us during our trip to Singapore.

We had a travel and health crisis and revived no help from IMG. We were let down in our time of need, thinking we could depend in the coverage we purchased to help out.

Squaremouth was fine. IMG painfully slow in processing.

The IMG claim took an incredibly long period of time to get resolved and it’s still not resolved to date. There was no reason for the delay since one of the people with the insurance had broken her hip and could not walk. She had plenty of documentation from her provider yet it took months to get this claim resolved. As indicated, it is still not resolved.

I knew what documents were required for the loss. Maybe because I have purchased numerous IMG policies, the claim took less than two weeks

Easy to set up.

I didn't give 5 stars because it takes to long to get back to me for any update about my claim. I didn't travel because of emergency medical reasons of my wife and I filed claim but it been almost 3 weeks since without it being solved.

Unfortunately the broken iPad was not included for coverage. I missed that in the small print.