Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
My only comment is that they said they would contact me every week to let me know the movement of my claim, which they did not. The first contact concerning my claim and the filing process was excellent. After the claim was filed I had to call to find out that it was being sent that day 4 weeks later.
I came across your website by pure luck but it as nice to have options for travel insurance besides the specific ones travel agents are connected to. I was able to obtain better coverage at a substantially reduced price.
I filed a claim for reimbursement of medical expenses incurred during my cruise. Tin Leg assigned a claims representative to assist me throughout the process. She responded to my queries quickly and completely. She was extremely courteous and fair-minded during the initial interview. Tin Leg provided a convenient way to file the claim online and gave me several alternative methods of submitting supporting documentation. My claim was evaluated and approved within 8 days and I received a check satisfying my claim just 10 days after I submitted my signed claim form. Tin Leg did everything they said they would and provided my wife and I with a superior product at a fair price. I will be using Tin Leg again on our next travel and I highly recommend Tin Leg to other travelers.
Purchase via telephone was straightforward. The representative seemed knowledgeable and was responsive to my questions. My interaction was positive.
I've purchased policies from them several times. Never had to claim, but their customer service is first rate which is always a good sign!
Have recommended other people try a policy with them.
I expected a nightmarish experience and I was already depressed being sick and having missed my cruise! What a surprise, fast and efficient as well as polite and wishing me to feel better!!! AMAZING! Got my money back in a matter of days! Kudos to Tinleg!!!
Very kind person I worked with. Worked very hard to find a fair solution. I will use Tin Leg exclusively moving forward because of their outstanding service.
representative promptly and accurately answered all my questions prior to purchase.
Straight forward comparative website made it easy to shop various coverage, limits and premiums.
They followed up with me quickly. I provided all the info she requested and the check came pretty quickly.
Thank you for the customer service you provide. I've told many people about you.
Thanks,
Marsha Thomas