Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Tin Leg was very helpful when our luggage was delayed and told us exactly what our coverage was and what documentation was needed if we needed to file a claim.
Superb - everything went perfectly and quickly. I had a short phone interview to share details of the claim. TinLeg then sent an summary of the call on a claim form - I simply needed to sign on-line and attach supporting documents. I received payment within a week :-)
I was very satisfied and pleased with customer service. I had made a mistake on my purchase by not including my airfare cost. The service rep helped me increase the insurance to include the airfare, calculated the increase in cost, and made the additional payment on my credit card in one short call.
Very satisfied!
I bought tin leg on my previous trip and claim luggage lost before and the process was simple and great customer service. Will buy with tin leg for all my future travel
The review was very efficient, once I supplied the necessary information, my claim was paid quickly. I will continue to use this insurance company whenever I travel.
I filed a claim. Tin Leg representative assisted me with filing the claim. Claim is now completed and forwarded to Tin Leg. I am awaiting the results of the claim. So far Tin Leg has been very helpful iwith filing the claim.
This was the first time I had used Tin Leg and the first time I have ever filed a claim. I had a medical expense of several thousand dollars while on a cruise ship in French Polynesia. I had to pay the bill before leaving the ship. I called Tin Leg as soon as I returned home. It was a Sunday and I didn't expect to reach anyone but did want to leave a message to give them notice. Within an hour after leaving my message I got a call from a Tin Leg's representative and he set me up with an interview the following day. The woman a spoke with was extremely pleasant. She told me what documentation I needed to submit along with their claim form. I scanned the requested information and emailed the pdf to them. In less than 3 weeks from the time I notified them I had a check for the full amount of the claim. No hassles! I thought that was very impressive and I will definitely use Tin Leg the next time I buy trip insurance.
Excellent customer service & very easy process.
Excellent service. Claim was paid within a week. Will use Tin Leg again.
The representative I spoke with during my planning process was knowledgeable and courteous. Would use Tin Leg and Squaremiuth again.
Last updated: September 25, 2026