Tin Leg Travel Insurance Reviews

The material provided to me via email, including the proof of insurance card, would not print on my iMac. I called customer service. The rep had no clue what to do. He suggested if I was dissatisfied that they would cancel my policy. Wonderful customer service, NOT. This is from a company that claims to offer 24 hour customer service. I worked about an hour with a very computer savvy neighbor to solve the problem. The promise of a return call when their more knowledgeable expert arrived never came. Wow! At least their non service orientation is consistent.

I have met all the requirements that Tin Leg has asked for and they still come up with more requirements .I even got a partial refund and I was totally honest with them and reported to them. Now it will be another 7 business days to wait.

Started to file a claim for delayed luggage. Contacted Tin Leg by telephone and the representative was very professional and helpful. Much more so than Air France!! Now awaiting the claim forms to submit.

Had questions the day before our trip.... Representative most helpful, friendly, took care of my "stress related " question!!!

We did not have to use this policy. However, it was easy to sign up, reasonable in cost and provided the comfort of knowing we would be covered in case we needed emergency medical care while in Canada.

I like this company and have bought several of their policies. I had a little trouble adding extra insurance to this policy. It took several phone calls to get it straight but I think that might have resulted from time zone differences. I would buy from them again.

I could not reach them by phone before I went to a local clinic they handled the claim when I got home

I contacted TinLeg after my kid had had a fall and had to go to the hospital. Customer Care representative was very helpful. Still haven't filed the claim because I am waiting for the final bill.

Kasey Krueger, the claims rep who handled my claim was terrific!!! I found her to be very competent, friendly, informative, responsive and knowledgeable from first contact to final closure of my claim. Kasey was quick to respond to my questions to her by phone, e-mail or fax. I'm disappointed that I was unable to go on this vacation but I am very thankful I took out the insurance protection to cover All of my costs. I will definitely use Tin Leg for all my future travel insurance needs.