Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
346,053
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AVG. MONTH
7,763
Total Reviews
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SINCE 2014
5,255
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,255 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3808
  • 4
    888
  • 3
    314
  • 2
    120
  • 1
    125
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  • Tin Leg policy: Luxury

    My experience w/ Tin Leg was seemless. Once it was set up, I hardly noticed that the safety net was there. Though I didn't have to use it, knowing that it would catch me freed me to focus on my acrobatics.

    Daniel from NJ
    Review Received: August 22, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Since we didn't need any help, it's hard to rate services.

    Greg from OR
    Review Received: August 21, 2016
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    0 out of 2 people found this review helpful
    Tin Leg policy: Economy

    Excellent and rapid service. I have used Tin Leg in the past and will do so again. Great program.

    Karen from PA
    Review Received: August 20, 2016
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    0 out of 1 people found this review helpful

    Review Updated: 09/19/2016

    Great response and courteous service. Everything was handled very well. Thank you.

    Tin Leg policy: Luxury

    I had questions about our coverage prior to our trip. As always, the customer assurance was very friendly and helpful.
    Thanks!

    Alexis from NY
    Review Received: August 19, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Didn't need to use the policy, but it was great knowing it was there if needed.

    Kevin from CA
    Review Received: August 18, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Repeat user--- no problems, helpful friendly staff in setting up the coverage.

    Lorie from NC
    Review Received: August 17, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Economy

    Prices went up for same service as before ;suggest may be if u want to or can....hike prices slowly!
    this time I did not bother to look for another service but as prices go up , I will definitely start looking for alternatives.. I like your service but I have no choice.

    Mario from NY
    Review Received: August 16, 2016
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    1 out of 1 people found this review helpful
    Response from Tin Leg

    What we found:
    Your policy was more expensive then it was in previous years.

    What we did about it:
    An agent contacted you to explain that the premium of the policy is determined by a number of factors, including the age of the traveler.

    Tin Leg policy: Luxury

    Good experience. Will use again.

    Jay from CA
    Review Received: August 15, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Will definitely purchase travel insurance here again!!

    Jim from FL
    Review Received: August 10, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg representative helpful in guiding through the process and keeping us updated. Claim paid in full and promptly. Online claim form process easy to use.

    John from MN
    Review Received: August 4, 2016
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    1 out of 2 people found this review helpful