Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
378,892
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AVG. MONTH
8,343
Total Reviews
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SINCE 2014
5,518
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,518 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3999
  • 4
    923
  • 3
    330
  • 2
    129
  • 1
    137
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  • Tin Leg policy: Luxury

    I goofed when completing the forms for buying insurance. I had the trip lasting from 2/15/17 to 3/25/17. When I called to correct the trip length (2/15/17 - 2/25/17, the person stated a supervisor would contact me as there may be a price change. When Ten Leg responded they stated there was no price change. I think there should have been a price reduction as the trip length was reduced by 1 month. The printing was small and I did not see the 3/25/17.

    Patricia from KY
    Review Received: March 6, 2017
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    3 out of 5 people found this review helpful
    Response from Tin Leg

    What We Found:
    Your travel dates were updated after we received your request on 2/6/2017.

    What We Did About It:
    The premium for Tin Leg policies is calculated by the traveler's age and trip cost, not the length of the trip. This is why your premium did not decrease when you updated your travel dates.

    Tin Leg policy: Economy

    All positive re dealing with Squaremouth. The customer service reps were very helpful as was the website. I do think the travel insurance could have been a bit cheaper though.

    GP from MD
    Review Received: March 6, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Raj from WV
    Review Received: March 4, 2017
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    2 out of 2 people found this review helpful

    After providing the needed documentation, my claim was handled quickly and professionally.
    I am very pleased with the manner my claim was handled.
    It is a pleasant change from the long drawn out process usually experienced when dealing with insurance companies when handling claims.
    Thank you !

    Tin Leg policy: Luxury

    Everything went smoothly. No problems and no need to make a claim.

    AKIKO from FL
    Review Received: March 1, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Prior to my trip the cost of the cruise was reduced substantially .I called Tin Leg to see if I could get the ins. cost reduced. After the agent research the possibility I was given the requested reduction in costs.

    Thomas from SC
    Review Received: February 27, 2017
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    6 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    I filed a claim January 13th before my trip. I had to cancel because of illness. I filed all of the necessary forms, etc.. It is February 25th and and I am still waiting for this to be resolved......not happy.

    Judith from CT
    Review Received: February 25, 2017
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    7 out of 7 people found this review helpful
    Response from Tin Leg

    What We Found:
    Your claim form was received on 1/19/17. Additional information was requested from your physician.

    What We Did About It:
    An agent contacted you today with an update and we are following up with your physician for the records.

    Tin Leg policy: Luxury

    Squaremouth.com made it easy to compare policies. For my trip, Tinleg was easy to work with and had the best value for what I wanted (high emergency medical and evacuation coverage). I have used Tinleg before after going through Squaremouth.com. However, I have never had to make a claim, so I don't know if they actually provide good insurance. I would strongly recommend relying on reviews of people who have filed a claim rather than people who found the buying experience good but have never filed a claim.

    Karl from VA
    Review Received: February 21, 2017
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Easy online service. Excell my prices and coverage.

    Mary from CA
    Review Received: February 21, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Fortunately, I've never had to use the benefit so I don't know whether it's any good or not

    Gary from OR
    Review Received: February 20, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Handled quickly and professionally. Very pleased with service!!

    Barbara from AZ
    Review Received: February 15, 2017
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    0 out of 1 people found this review helpful

Last updated: June 25, 2026