Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
346,362
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AVG. MONTH
7,786
Total Reviews
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SINCE 2014
5,257
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,257 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3809
  • 4
    888
  • 3
    314
  • 2
    120
  • 1
    126
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  • Tin Leg policy: Standard

    In order to file a claim, I first have to send our statements to my mom's health insurance. After we determine what her insurance pays, we'll then forward the claim to Tin Leg. When I called Tin Leg from Europe they quickly emailed me a claim form.

    Billy from CA
    Review Received: October 22, 2015
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    Tin Leg policy: Luxury

    My friend fell and broke her leg before we were scheduled to leave for Australia. Tin Leg was great I got my refund very fast I'm very satisfied and would suggest Tin Leg to anyone.

    Diana from AZ
    Review Received: October 22, 2015
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    Tin Leg policy: Luxury

    I became ill on my trip and returned home before completing the tour. I have filed a claim for my out of pocket expenses and the cancelled portion of the trip. The claim was only filed last week and is in process and I have not yet heard from them. Hopefully the claim will be processed satisfactorly.

    Larry from FL
    Review Received: October 21, 2015
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    Tin Leg policy: Luxury

    I was pleasantly surprised when a year after making the original order I realized that I had not included the date for a post excursion (three more days) and your company cheerfully extended my contract without any charge! You will be hearing from me again - next time we travel!

    Charles from NC
    Review Received: October 18, 2015
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    Tin Leg policy: Luxury

    Had to cancel trip 9 months before departure because wife developed an consuming aversion to a European vacation, due to repeated incidents of terrorist violence there. Contacted Squaremouth, who refused to consider a refund.
    In contrast, the travel company refunded both airfare, and cruise fees. As a result, I would not recommend Squaremouth to anyone contemplating travel.

    Richard from VA
    Review Received: October 18, 2015
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    57 out of 77 people found this review helpful
    Tin Leg policy: Luxury

    Calling in for q + a was made easy by the staff (Kelly)?

    Terence from MI
    Review Received: October 16, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I liked my policy because it provided cancelation for any reason. I had booked a trip over a year from departure date so my policy offered the coverage I wanted and might need.

    Mary from IL
    Review Received: October 14, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Easy to deal with

    Kenneth from OH
    Review Received: October 13, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I have made a claim but have not heard from anyone

    Jimmie from NC
    Review Received: October 13, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I filed a claim a month ago and still have not heard back yet. So my rating may change in the future.

    Keisha from MD
    Review Received: October 10, 2015
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    2 out of 2 people found this review helpful