Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
346,650
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AVG. MONTH
7,827
Total Reviews
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SINCE 2014
5,258
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,258 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3809
  • 4
    888
  • 3
    315
  • 2
    120
  • 1
    126
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  • Tin Leg policy: Luxury

    They were prompt in their response to my questions while on my trip and they processed my claim in a timely manner. I would highly recommend them

    Deborah from CO
    Review Received: August 10, 2015
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    Tin Leg policy: Luxury

    I purchased the travel insurance at the last minute and Tin Leg has the best value/cost. We didn't need to use it after all, but I think I'll get the policy from them next time too.

    KC from CA
    Review Received: August 10, 2015
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    Tin Leg policy: Luxury

    My claim is complete and I have not heard back as to when it will be paid.

    Terry from CO
    Review Received: August 10, 2015
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    61 out of 67 people found this review helpful
    Response from Tin Leg

    Thank you for submitting your review.

    What we found:
    You did not receive a timely update on your claim.

    What we did about it:
    An agent contact you to confirm your claim is in the final stages of review and will be processed by the end of the week.

    Tin Leg policy: Standard

    Very Efficiently handled

    james from NJ
    Review Received: August 10, 2015
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    Tin Leg policy: Luxury

    The only recommendation I have is that Tin Leg should have a live representative in touch with the party submitting a claim. Since we had no personal interaction (communication was done through their website) we were in the dark about where the claim was in the pipeline and when our claim would be resolved. Apart from this we were extremely satisfied with Tin Leg. They refunded the full amount paid for plane tickets to Hawaii after we were forced to cancel the trip for medical reasons.

    June from NY
    Review Received: August 10, 2015
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    Tin Leg policy: Luxury

    I had good experience with Tin Leg and dealing with the customer service regarding my claim.
    I heard good comment about this insurance company prior to my purchasing the policy and my comments did not change after purchasing the policy. I definitely recommend it to my friends
    The only comment I would like to mention is that it takes some time to respond to the claim. As of now I did not collect on the claim. You might have good reason for the delay
    In general it is great.
    Thank you

    jean-pierre from NJ
    Review Received: August 10, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Totally incompetent

    Robert from VT
    Review Received: August 10, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My claim was handled expeditiously and fairly. Very impressed at the outcome. 5 stars all round.

    Julian from TX
    Review Received: August 10, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Filed a claim as my traveling companion who was insured with a different company had medical emergency preventing the trip. The claim was handled efficiently and processed quickly .

    Christine from WA
    Review Received: August 8, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    They were very slow answering. They gave almost no information. They provided no help with the hospital or my travel home. I was left on my own

    Charles from FL
    Review Received: August 5, 2015
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    2 out of 2 people found this review helpful