Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
They were prompt in their response to my questions while on my trip and they processed my claim in a timely manner. I would highly recommend them
I purchased the travel insurance at the last minute and Tin Leg has the best value/cost. We didn't need to use it after all, but I think I'll get the policy from them next time too.
My claim is complete and I have not heard back as to when it will be paid.
Thank you for submitting your review.
What we found:
You did not receive a timely update on your claim.
What we did about it:
An agent contact you to confirm your claim is in the final stages of review and will be processed by the end of the week.
Very Efficiently handled
The only recommendation I have is that Tin Leg should have a live representative in touch with the party submitting a claim. Since we had no personal interaction (communication was done through their website) we were in the dark about where the claim was in the pipeline and when our claim would be resolved. Apart from this we were extremely satisfied with Tin Leg. They refunded the full amount paid for plane tickets to Hawaii after we were forced to cancel the trip for medical reasons.
I had good experience with Tin Leg and dealing with the customer service regarding my claim.
I heard good comment about this insurance company prior to my purchasing the policy and my comments did not change after purchasing the policy. I definitely recommend it to my friends
The only comment I would like to mention is that it takes some time to respond to the claim. As of now I did not collect on the claim. You might have good reason for the delay
In general it is great.
Thank you
Totally incompetent
My claim was handled expeditiously and fairly. Very impressed at the outcome. 5 stars all round.
Filed a claim as my traveling companion who was insured with a different company had medical emergency preventing the trip. The claim was handled efficiently and processed quickly .
They were very slow answering. They gave almost no information. They provided no help with the hospital or my travel home. I was left on my own