Tin Leg Travel Insurance Reviews

The only concern was the policy lacked coverage for missed connections, an event that happened twice on the trip.
Still, our primary objective was health related coverage which is well represented in the policy.

My experience was outstanding. The insurance options were very clear and were priced well below the rate offered by the tour operator. I had previously used another trip insurers but found Tin Leg to be the best. I have used Tin Leg ever since.

Recently, I had to file a claim and was pleased with both the claim process and the result. Tin Leg made the claim process hassle free. You will not go wrong with Tin Leg.

I was unable to connect with their customer service from my cell phone. I needed the help of our hotel desk clerk in Kraków, Poland. More thorough directions from Tin Leg on how to make an international collect call were needed. Once reached, the customer service service person was too vague for my needs. Same was true for the very mediocre customer service person once I was home and attempting to complete their poorly conceived claim form. Let's see if they pay my wife's medical claim and how long it takes.

when I first bought the policy, the end date was incorrect. I called customer service and was helped immediately and the change was made to the correct date within a few hours.

my son located your firm - said it was highly rated. I had a couple questions when enrolling - customer service helpful, courteous.... Happy to say I didn't have to submit a claim - was a wonderful trip.

Signing up for the policy was an easy process. I called customer service and was given prompt and courteous service.
I did not have reason to use the policy so can not comment on the attributes. I will use it next year.

Recommended to several people on riverboat cruise.

We have been wrangling with Tin Leg since January when we had to to come home from India after 4 days. I have called them numerous times and they always say the claim is done, but for some reason the check is never issued.

I would never recommend Tin Leg to anyone.

the buying experience was excellent, now we have to see about the claims experience.

I am unhappy with Tin Leg's claims management. I have been trying for six weeks to settle a baggage delay and medical expense claim. Last week, I received an email stating that they had no record of this claim. The next day, I received a request for a "property irregularity report" for that very claim. When I contacted Air Canada,(whose baggage personnel in Frankfurt were unable to transfer our bags to the proper plane despite a 3 hour and 20 minute layover) they insisted on some document number I had never heard of in order to process the report.
I feel as though I am being jerked around by a crew of incompetents. The chances of my ever using Tin Leg again are slim and none. Can you do anything to speed resolution of my claims? The dollar amounts are not large.