Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
327,722
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AVG. MONTH
6,805
Total Reviews
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SINCE 2014
5,136
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.07/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,136 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3727
  • 4
    867
  • 3
    309
  • 2
    117
  • 1
    116
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  • Tin Leg policy: Standard

    The reason I interacted on the telephone is because the website was not functioning well. If I had not been persistent, I probably would have given up.

    Alison from VT
    Review Received: April 14, 2015
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    Tin Leg policy: Luxury

    Your policy was more reasonable than the one offered by the travel company. However, there's has a cancellation policy for any reason before the trip. Some countries like Chek Republic have minimum insurance amounts and certain coverage required for repatriation. I couldn't easily find those requirements on your web site. Yes, I would recommend your insurance to other travelers unless they already have a serious medical condition that might require them to cancel before the trip.

    George from NC
    Review Received: April 10, 2015
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    Tin Leg policy: Luxury

    My husband made a claim for medical costs incurred during our recent overseas trip. The claim was processed very promptly, and we were fully reimbursed. The whole claim experience was superior and problem-free. We thank Squaremouth and Tin Leg very much.

    Ellen from NY
    Review Received: April 6, 2015
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    Tin Leg policy: Luxury

    So far our experience with Tin Lag has been positive. Reporting the accident when pretty smoothly. The only hiccup was I had to call a second time after I did not receive the email with the claim forms and instructions after may first call. After the second call everything came in a very short time. I assume that the hospital in Switzerland and Tin Leg must have talked with each other, because the only thing my brother had to pay for when he was discharged was a phone call.Which was about 50 cents. My brother will be submitting a claim for his visits to the clinic(Swiss law requires that the clinic bill be settled at time of service). We will see how that goes. As long as that part goes as as smooth as the hospital part went(assuming we don't have to deal with the hospital again), we have no complaints about Tin Leg or the policy,

    Robert from MN
    Review Received: April 5, 2015
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    260 out of 262 people found this review helpful
    Tin Leg policy: Luxury

    Purchase experience was easy, customer service helpful. Cost less than others quoted. Will recommend/use again.

    Stephen from GA
    Review Received: April 5, 2015
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    Tin Leg policy: Economy

    I was overseas and called for help concerning a medical problem. The service group was very helpful, told me the records to get, that I had lots of time to fill, and emailed me the form.
    I returned and filed the claim. It was paid quickly and without and problem.

    John from NC
    Review Received: April 4, 2015
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    Tin Leg policy: Luxury

    it was an expensive product but worth it.

    Jim from CT
    Review Received: April 3, 2015
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    Tin Leg policy: Luxury

    Efficiency and quick resolution of claim

    Wilfredo from NV
    Review Received: April 3, 2015
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    Tin Leg policy: Luxury

    I had to cancel my cruise for medical reasons. I and my doctor filled out the claim forms. I expected a lengthy process and was surprised how quickly My claim was processed. My check was sent 6 days after they received my claim. I have 3 more policies with Tinleg for future cruises and hopefully never have to file a claim again. I would highly recommend Tinleg.

    William from FL
    Review Received: April 3, 2015
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    Tin Leg policy: Luxury

    i had a very satisfactory experience with the Squaremouth/Tin Leg
    and would reccomend this company to other travelers

    Gregory from NY
    Review Received: April 3, 2015
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