Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
327,722
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AVG. MONTH
6,805
Total Reviews
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SINCE 2014
5,136
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.07/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,136 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3727
  • 4
    867
  • 3
    309
  • 2
    117
  • 1
    116
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  • Tin Leg policy: Luxury

    My claim was handled easily and promptly.

    My calls were all promptly answered by a human who was able to handle my queries.

    I received the claim form, provided the required documentation, and my check arrived faster than I expected, with no back-and-forth required.

    Thanks TinLeg for making an otherwise stressful situation a little less stressful.

    Rex from CA
    Review Received: April 3, 2015
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    Tin Leg policy: Standard

    4Stars becasue they forgot to refund one airline ticket, but when brought to their attention, they immediately rectified the situation. I would recommend this policy based on the fact that all of our claims were dealt with and refunded due to a pre-trip cancellation for a medical issue.

    Elizabeth from MI
    Review Received: April 3, 2015
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    Tin Leg policy: Standard

    The clim process was easy and received payment quickly

    mark from CA
    Review Received: April 3, 2015
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    Tin Leg policy: Standard

    I have not heard back on my claim. This should have been taken care of rather quickly.

    JEANETTE from NJ
    Review Received: April 3, 2015
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    Tin Leg policy: Luxury

    I was fortunate that I did not need my SqaureMouth/TinLeg Insurance. However after buying the policy I did see the many complaints from policy holders trying to make claims. Perhaps this is typical of Travel Insurance policies; in any case it eroded my sense of well being. Next time I think I will stick with Travel Guard.

    John from FL
    Review Received: March 31, 2015
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    Tin Leg policy: Luxury

    Our 11-day cruise was interrupted on day 5 due to a death in the family. Tin Leg emailed claim documents and after we sent the forms and all the receipts, death notice, etc. back, we had our checks in about 2 weeks, no further questions asked. I felt that the service was very quick and we had no difficulties with refunds whatsoever. I highly recommend this travel insurance company.

    Logan from IL
    Review Received: March 30, 2015
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    Tin Leg policy: Standard

    Window shopping, chatting w/customer service, and purchasing travel insurance on-line thru squaremouth.com's is hands down 5 star, however, that's just part of the experience.

    I'm pleased to report a very satisfactory experience in faxing a CLAIM for reimbursement for a simple medical office visit on board a cruise ship to Seven Corners/American Modern Home Insurance against a Tin Leg-Standard policy purchased. Seven Corner's Medical Release paragraph is way over-****, and I adjusted that Release to suit the particulars of my claim. Settlement check was rec'd 13 days after fax submission. Very easy and they paid exactly as expected.

    DG from CA
    Review Received: March 30, 2015
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    Tin Leg policy: Luxury

    I chose this policy in large part because of the medical coverage. Our medicare coverage does not apply when we are out of the country.

    Since I have no claim, it is difficult to rate the policy. Only when you make a claim can you make a judgment on the policy.

    James from MN
    Review Received: March 30, 2015
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    Tin Leg policy: Economy

    There was some confusion about upgrading my policy over time, but we got it figured out.

    Connie from CA
    Review Received: March 30, 2015
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    Tin Leg policy: Standard

    I purchased trip insurance through Squaremouth because I used them on a previous trip, and I found insurance that was less expensive with better coverage than the insurance offered by my tour company. I found the process to be easy. Unfortunately, my wife was hospitalized 3 days before we were scheduled to depart, so I filed a claim. The Tin Leg web site explained the process well, and filing the claim was not particularly difficult because I had only two expenses to claim for -- the tour company's and the air ticket agency. Once I documented the claim properly and submitted it, I received full payment within a few weeks.

    William from PA
    Review Received: March 26, 2015
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    9 out of 10 people found this review helpful