Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
327,722
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AVG. MONTH
6,805
Total Reviews
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SINCE 2014
5,136
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.07/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,136 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3727
  • 4
    867
  • 3
    309
  • 2
    117
  • 1
    116
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  • Tin Leg policy: Luxury

    We just returned from the trip. We did experience a delay on thee return leg of the trip due to the winter storms in the New York area and are filing a claim. So far the process has been smooth.

    ST from CT
    Review Received: February 16, 2015
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    Tin Leg policy: Luxury

    N/a

    Rick from MD
    Review Received: February 15, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The rates were very good and the coverage for what I needed was also excellent.

    Dorothy from CA
    Review Received: February 14, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Very long to pay claim + their support people do not follow through ... Very poor

    William from SC
    Review Received: February 13, 2015
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    18 out of 18 people found this review helpful
    Tin Leg policy: Luxury

    It is always a better experience if you do not have to use the insurance you purchase - actually, for both of us!

    Lawrence from IL
    Review Received: February 11, 2015
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    Tin Leg policy: Luxury

    Our trip was delayed for medical reasons which added $2,000 in airline fare. Our claim was rejected on dubious grounds. If we had canceled the trip (which we considered), we would have been refunded $15,000. Tin Leg should have refunded us the $2,000.

    Tin Leg was also dishonest. When I called on Feb 4, I was told by Rachel that a decision will be made in a week. Today, Feb 9, I received a letter dated Jan 30 rejecting our claim.

    We would never recommend Tin Leg.

    Marcel from VA
    Review Received: February 9, 2015
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    170 out of 175 people found this review helpful
    Tin Leg policy: Economy

    When I was leaving I noticed the return date was wrong . I called and they corrected it.

    Patricia from NY
    Review Received: February 9, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    When I called someome answered promtly and resolved my question. I would recommend this policy to someone eles.

    John from NJ
    Review Received: February 9, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Very happy with my SquareMouth experience.

    I have already made a new insurance for my May 8 Holland America trip.

    Butros Hanna from FL
    Review Received: February 7, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I liked that I could choose the coverage that was appropriate for my trip.

    You came recommended to me from a previous client of yours and I will surely recommend you to others and use you in the future. What I appreciated most was the timely manner you handled my claim. The reason for my clan was the death of my husband 6 days before our travel date. You handled everything professionally.

    Virginia from SC from SC
    Review Received: February 6, 2015
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    0 out of 0 people found this review helpful