Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
We just returned from the trip. We did experience a delay on thee return leg of the trip due to the winter storms in the New York area and are filing a claim. So far the process has been smooth.
N/a
The rates were very good and the coverage for what I needed was also excellent.
Very long to pay claim + their support people do not follow through ... Very poor
It is always a better experience if you do not have to use the insurance you purchase - actually, for both of us!
Our trip was delayed for medical reasons which added $2,000 in airline fare. Our claim was rejected on dubious grounds. If we had canceled the trip (which we considered), we would have been refunded $15,000. Tin Leg should have refunded us the $2,000.
Tin Leg was also dishonest. When I called on Feb 4, I was told by Rachel that a decision will be made in a week. Today, Feb 9, I received a letter dated Jan 30 rejecting our claim.
We would never recommend Tin Leg.
When I was leaving I noticed the return date was wrong . I called and they corrected it.
When I called someome answered promtly and resolved my question. I would recommend this policy to someone eles.
Very happy with my SquareMouth experience.
I have already made a new insurance for my May 8 Holland America trip.
I liked that I could choose the coverage that was appropriate for my trip.
You came recommended to me from a previous client of yours and I will surely recommend you to others and use you in the future. What I appreciated most was the timely manner you handled my claim. The reason for my clan was the death of my husband 6 days before our travel date. You handled everything professionally.