Tin Leg Travel Insurance Reviews

Never sick a day in her life, 85 year old Betty became suddenly ill with multiple life threatening issues. Tin Leg was on the phone with us very early in the process and tried to help coordinate her Emergency Evacuation. Note to all travelers: make sure you have a doctor with admitting privileges on the home end or you will not be transported. Betty was eventually stable enough to commercially fly but was hospitalized in the mean time. We kept impeccable records and in contact with TL/Square Mouth. The reimbursement was perfect, timely and no hassle. Thank you. Thank you.

Easy to work with. Did not file a claim.

Excellent product and service. Thank you

Satisfied with interaction with staff and claim process.

Based on this experience, we have already bought our trip insurance from Tin Leg for our next international trip.

A bit slow processing the claim.

7 corners lost first submission of claim. I had to resubmit claim 2nd time.

This is the second claim I have had with Tin Leg. The first was for about $5000; the second only $170. Both were handled quickly and satisfactorily.

All things considered, the claim process was fairly easy. We're glad we'd chosen the primary medical option. We were not reimbursed for the transportation cost to and from the hospital emergency room. Reimbursing that medical-related expense would have earned Tin Leg the highest score.

The Squaremouth site provides a convenient and user friendly tool to compare the travel insurance policies of several different companies and select the appropriate coverage for the trip. We selected the Tin Leg Standard policy for our trip to South America. We had to cancel our trip due to medical reasons. When I contacted customer service to get assistance and instructions on filing a claim, the representative sent an e-mail stating that the claim forms were attached, but there was no attachment. I wrote back to her, again requesting the forms, and this time she sent the wrong forms (Seven Corners vs Tin Leg, although the forms seemed identical except for the logos). During a phone call to customer service, I was instructed to download and complete the proper Tin Leg forms. I completed the claim forms, sent the claim by registered mail, and received confirmation from the postal service that the claim was delivered on September 21. I received nothing from Tin Leg. In early October, I contacted customer service by e-mail and provided our change of address, as we were returning to our winter home in Arizona. I received an e-mail response advising that our claim had been updated with the address change. For the next 5 weeks I heard nothing from Tin Leg.....no request for more information, no status of the claim, nothing. It was very disconcerting to hear nothing for such a long period when dealing with what for us, was a very large amount of money and a straight forward claim. A simple, short e-mail advising that no additional information would be required and the claim was being processed would have been appreciated and appropriate. On November 6 a check for half of the claim amount arrived. It had been mailed to our old address and then was forwarded to our Arizona home. Three days later, a second check for the rest of the claim arrived, also forwarded from the old address. The EOBs attached to both checks state in the remarks section: "Letter has been sent under separate cover." It is a week later, and no letters have been received.
The comments above are not serious complaints, just my observations and concerns. It may be that in today's impersonal, digital way of doing business, customer service and keeping the customer informed are not a priority.

My claim experience with tin leg has been a disaster. Unfortunately because of a emergency medical problem I had to cancel my trip. I forwarded the necessary claim forms by US mail. They claimed they could not find them. I than scanned and Emailed the forms in question. My follow up phone call advised that they needed proof that I was not reimbursed by the airline for my ticket cancellation. In the meantime I forwarded an additional claim for hospital expenses which they received on 10/21/2015 as per signed receipt.

I received this letter dated 11/2/2015 :

"Our office is in receipt of your claim form. Unfortunately, during our research, we found that you did not purchase travel insurance for this booking # 27421773. Enclosed is the original documentation that was submitted to our Company.
We are sorry for the inconvenience.
Sincerely,
Claims Support (Is)"

In speaking to Amanda in claim, they were not aware of the above letter sent to me, but still insisted the need proof that I was not reimbursed from the airline before they could honor my claim.

I sent her an Email, suggesting that she check the copy of my airline ticket purchased through Cheap O Air, stated that this ticket was non-refundable and I included the customer service phone number to Cheap O Air (845) 664-6186) .
In a follow up call to Amanda, she claimed a phone call to Cheap O Air in reference to my ticket was not acceptable. she needed it in writing.
I'm still waiting for a response to my claim.