Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
347,176
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AVG. MONTH
7,770
Total Reviews
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SINCE 2014
5,259
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,259 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3811
  • 4
    886
  • 3
    315
  • 2
    121
  • 1
    126
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  • Tin Leg policy: Standard

    Seemed like a good policy compared to others . Did not need to use it . That is always hood

    Lisa from TX
    Review Received: November 19, 2014
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    Tin Leg policy: Luxury

    Tin Leg has been very slow to respond and although the claim was submitted almost three weeks ago they have not indicated their position, even though the factual situation was very straightforward and medical certifications have been submitted. The claim involved a medical evacuation in Nepal and required a significant up-front payment. We are quite disappointed in their failure to respond. Based on their lack of response to date I would not recommend this policy.

    Sarah from CO
    Review Received: November 18, 2014
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    14 out of 14 people found this review helpful
    Tin Leg policy: Luxury

    We were going to file a claim for our delayed luggage but the airlines covered our expenses completely. Thank you for your professional service.

    Ronald from OH
    Review Received: November 17, 2014
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    Tin Leg policy: Standard

    I got good advice on what I needed to buy at a very fair price. When I needed to add value to my policy for an upgrade it was very easy to do.

    Lynn from AZ
    Review Received: November 17, 2014
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    Tin Leg policy: Luxury

    The policy was easy to purchase, the terms were clear, and I was able to purchase a deposit amount early and add to it once I know my final needs.

    Coachr from WA
    Review Received: November 15, 2014
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    Tin Leg policy: Standard

    Though we didn't end up filing a claim, the assurance that we could, had we needed to, was exactly what we needed.

    Jody from IA
    Review Received: November 15, 2014
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    Tin Leg policy: Luxury

    I felt like I had purchased adequate coverage for my trip and was happy with the service I received via online chat when I had questions.

    Joy from FL
    Review Received: November 14, 2014
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    Tin Leg policy: Standard

    I chose Tin Leg because it was recommended. It all went vry well until I made a claim for lost baggage which the policy said would be reimbursed to the amount of $500.
    However because in the lost bag the only valuable thing was a Ipad I was refused payment. I had sent all the documents necessary to file that claim

    Lydia from CA
    Review Received: November 12, 2014
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    Tin Leg policy: Luxury

    We've used SquareMouth several times for travel insurance. Their rates and coverage are excellent -- even for the 65+ group -- and their customer service is simply the best. Helpful, courteous and always willing to find a solution.

    At this point, given our satisfaction, SquareMouth is my first choice for travel insurance.

    Cat from WA
    Review Received: November 7, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    I would recommend your policy to a friends. I liked the way the rep I talked who patiently explained and help to select the policy for our trip. Thanks Camilo Paez

    Camilo from SC
    Review Received: November 7, 2014
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    0 out of 0 people found this review helpful