Tin Leg Travel Insurance Reviews

I was very happy with how our interactions with Tin Leg went during our trip. I broke a bone in my foot, and the support and assistance was great. I had somewhat of a difficult time getting someone the first few calls to get assistance, but once we got a competent customer service representative, the service and responses were wonderful. Wesley Smith was incredible. He was prompt, thorough, and helpful in all of our interactions. He booked the flight upgrade for me, and he was clear and prompt in all of our communications. From letting us know what we needed to do to assisting us with getting our expenses reimbursed, we were happy with our service. Thank you. I will use the insurance again when we travel!

The policy coverage was fine for us.

I gave it the rating I did because I thought it was a good value for the money, but not that much better than others offering similar coverage.

The on-line process allowed a very easy shopping for insurance experience. I saved over $200 after using the policy comparison procedure. My travel broker's insurance policy offerings were more expensive than three of the Squaremouth quotes I used for comparison. I highly recommend the Squaremouth website.
Because I did not need to file a claim, I can't make any conclusions regarding ease of making a claim.

Cancellation for reasons of illness was expeditiously handled once forms were submitted.

Filed claim 9-11-15. Followed up 9-30-15 when did not get notification that it had been received. Spoke to Amanda and was told claim was there and in review should hear in 2-3 weeks. It is now almost 4 weeks later and have not heard from anyone except for this request to review the quality of your service. Irma Mottley

Great service but I don't like how rates vary with age. We travel with another couple who pay much less because she is 10 years younger.

The only thing I had confusion on prior to the trip was finding the link with my policy info. The email I received had so many links it was tough to find the right one. Otherwise, the whole process was great, and so far with my claim the customer service has been very friendly and helpful.

After one month without any response I contacted them and was advised that I needed the medical statement signed by my physician. They also indicated my documentation from VBT was inadequate since it had the refund documented in pencil.

I sent the additional documentation request to my MD and the VBT information to the ins 10/8/15 and awaiting their reply.

I am awaiting the outcome for a rating.

In order to file a claim, I first have to send our statements to my mom's health insurance. After we determine what her insurance pays, we'll then forward the claim to Tin Leg. When I called Tin Leg from Europe they quickly emailed me a claim form.

My friend fell and broke her leg before we were scheduled to leave for Australia. Tin Leg was great I got my refund very fast I'm very satisfied and would suggest Tin Leg to anyone.