IMG Travel Insurance Reviews

So far, service has been great. We just arrived home this past week and dealing with health care issues. We will be filing a claim for disruption of our trip that occurred the last days of our trip.

Thank you

Great customer service...

I filed a claim on Feb 20 and it's now May 23rd. They've requested different documents in 3 subsequent emails. I have complied every time (though they should have asked for all documents up front or in first email reply). They say I'll hear from them in 2-5 business days. It's always more than that. I've filed a complaint with our state Attorney General. Hopefully I'll see some progress soon and Squaremouth will give me an opportunity to provide that update here.

No problems. It's just very expensive insurance.

There was a computer glitch during the online payment process. I called customer service and spoke with a very professional advisor who solved the problem for me.

as i am submitting a claim now i don't have any feedback to report at this time.

Our cruise line declared bankruptcy 2 months prior to our trip. We have had NO LUCK or HELP getting reimbursed for the trip. We have filed all requested documents without any resolution.

CMS HAS LOST MY DOCUMENTS AND HAS NOT MADE A PAYMENT. ROYAL CARIBBEAN HAS MY DOCUMENTS AND HAS NOT SENT THEM. I WILL NOT BE ABLE TO MAKE A CLAIM TO YOU DUE TO YOUR 30 DAY LIMIT WHICH IS COMING UP UNLESS MY DOCUMENTS ARE RETREIVED AND I THINK YOUR INSURANCE WILL REMAIN ONE BIG QUESTION MARK.

Easy to contact and speak to someone who can handle your questions. The trip insurance makes me feel comfortable when traveling knowing that my wife and me have protection from start to finish. I highly recommend.

Claim filed and received by IMG on February 9 2024. After contacting IMG staff 13 times from 2/26/24 thru 5/9/24, claim was finally paid on 5/10/24. Obviously I am not happy that it took 3 months to finally get a resolution. Based on this experience, I will not use IMG for travel insurance on future trips/cruises.