IMG Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Travel SE
I emailed with a question about whether I can file a claim. Never got a response.
Betty from CAReview Received: April 29, 2024Was this review helpful?4 out of 5 people found this review helpful“IMG policy: iTravelInsured Travel SEPolite and professional services
BHUPENDRA from NJReview Received: April 29, 2024Was this review helpful?0 out of 2 people found this review helpful“IMG policy: iTravelInsured Travel SEVery professional services.
Urmila from NJReview Received: April 29, 2024Was this review helpful?0 out of 1 people found this review helpful“IMG policy: iTravelInsured Travel EssentialI sent in a claim on April 23, 2024.
Ann from COReview Received: April 28, 2024Was this review helpful?1 out of 7 people found this review helpful“IMG policy: iTravelInsured Travel SEFelt very comfortable with insurance
Diane from MIReview Received: April 28, 2024Was this review helpful?0 out of 3 people found this review helpful“IMG policy: iTravelInsured Travel SEEasy to get policy, comprehensive, good price. Agent was very helpful as we confirmed coverage for adventure travel.
Kathryn from COReview Received: April 27, 2024Was this review helpful?0 out of 1 people found this review helpful“IMG policy: iTravelInsured Travel EssentialAdrian from NVReview Received: April 25, 2024Was this review helpful?4 out of 4 people found this review helpfulI had a small claim. I spent about 3 hours gathering documents. Waited a month. And they told me I needed to get more documents, including statements from the companies involved. So it isn’t worth it. They didn’t deny my claim, but they successfully made it too difficult for me to pursue. It’s typical insurance. They do everything possible to avoid paying. So they win.
“IMG policy: iTravelInsured Travel SEeasy to contact a customer service agent to update the policy travel period. I needed to adjust my begin date and end date and it was super easy to accomplish.
Joanne from HIReview Received: April 24, 2024Was this review helpful?1 out of 1 people found this review helpful“IMG policy: iTravelInsured Travel SEI had to cancel the trip that this policy was originally purchased for. After talking with an agent, I was comforted to know that it could be transferred to another trip. We did so and are very pleased that we didn't need to use the coverage. Thank you.
Fredrick from WIReview Received: April 23, 2024Was this review helpful?1 out of 2 people found this review helpful“IMG policy: iTravelInsured Travel SEI had to update and extend the dates of our policy prior to our departure when we decided to extend our trip an extra week. IMG was able to extend my policy dates with no problem. Response to my request for extension was quick and easy, Fortunately, our trip went smoothly and we did not have to file any claims. Was very pleased with IMG’s customer service and also with our policy purchase via SquareMouth.com.
Saundra from CAReview Received: April 22, 2024Was this review helpful?0 out of 0 people found this review helpful
Last updated: November 1, 2026