Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
128,580
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AVG. MONTH
5,510
Total Reviews
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SINCE 2005
2,934
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.61/5
Customer Service During Claim
3.4/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1758
  • 4
    530
  • 3
    291
  • 2
    124
  • 1
    185
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  • IMG policy: iTravelInsured Travel SE

    We are awaiting more information from our cruise line to complete our claim.

    David from NC
    Review Received: September 26, 2021
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    0 out of 5 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Easy to purchase travel insurance

    kenneth from NV
    Review Received: September 25, 2021
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    1 out of 7 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Very helpful so far.
    Claim will be for rental car damage. Need some time 60 days) to complete process with rental agency before I can file the claim.

    William from SC
    Review Received: September 22, 2021
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    1 out of 1 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Customer Service was exceptionally helpful in formulating the coverage I needed, with very complicated circumstances.

    Emkay from CA
    Review Received: September 19, 2021
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    ITravelinsured play a bait and switch with the policy. In order to receive pre-existing medical you must insure all non-refundable items; yet the company tries not to pay for the items when you make a claim. Lets say you book non refundable air tickets, then have to cancel and the airline puts your fare into a credit that you must use within a year. Many cannot use the credit and then loose the $. Luckily our carrier was able to refund the ticket; others not so fortunate. Beware of the bait and switch tactics of this company.

    In the end it is SquareMouth who will assist you. They are a top notch company and make every effort to insure customer satisfaction

    JANET from TN
    Review Received: September 13, 2021
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    10 out of 10 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Best priced coverage for primary medical insurance. Best price for the amounts of coverage received. Issued a policy to 70+ year old clients.

    Lauren from AZ
    Review Received: September 8, 2021
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    1 out of 1 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Gerlinde from UT
    Review Received: August 16, 2021
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    3 out of 3 people found this review helpful

    We were very pleased with how you handled our claim and did not pressure us to close it until we were sure we had our injuries checked out by our doctor and felt assured there were no lasting problems.
    Thank you!

    IMG policy: iTravelInsured Travel LX

    Hello, we filed our claim last and are waiting to hear back from iTravelInsured regarding that claim. Please reach out to them to let us know what stage they're at and if there's any additional information we should provide. We'd be very grateful for you all's help in this respect!

    Also, just a note in case you are trying to contact me after August 26th - I will be abroad from that point on, so I will not be able to answer phone calls. Emails at henrym1916@gmail.com would be preferable. Thanks!

    Henry

    Henry from VA
    Review Received: August 14, 2021
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    2 out of 12 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    hanan from CA
    Review Received: July 11, 2021
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    1 out of 5 people found this review helpful

    Was not able to file my claim due to medical impairment.

    IMG policy: iTravelInsured Travel LX

    Original cruise scheduled for June of 2021 was rescheduled (Covid) with IMG to April 2022, and the above policy was amended accordingly.
    Charles Johnstone

    Charles from CA
    Review Received: July 1, 2021
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    8 out of 8 people found this review helpful