IMG Travel Insurance Reviews

Easy to work with.

The definition of what constitute an illness is not specifically delineated in the coverage documentation. Any type of mental illness is also not recognized or stated for non coverage in the documentation provided by IMG. Almost a medieval view of what constitutes an illness . I would not use IMG again.

When I purchased the policy, I immediately realized I had made a mistake. I called IMG and was surprised to get an agent right away. She was extremely helpful and I was able to make the modification with her on the phone.

IMG claims is unresponsive

Your website indicates that your confirmation of my claim would be sent within three business days when I did not receive it I called customer service and they are now saying 30 to 45 business days. This is too long for a resolution. And your website needs to be corrected.

Still awaiting resolution.

Great site to use. Easy customer service. Great way to compare prices and get a good deal..

We had to cancel our trip due to health issues. We filed the claim. Though we had to submit several documents atleast 3 times to prove our claim, our claim was approved and we received our refund we claimed.Reducing claim documents and processing time would help. We would recommend this insurance company for your travel insurance.

Making a contract was easy and fast.

I had a slip and fall one day prior to departure that resulted in a visit to the ER and had to cancel my trip. I have so far provided all kinds of documents to IMG, but my claim is still pending. Among other things they want is a detail of the cancellation penalties from my travel agent. I sent that to them and waiting to hear from them.