IMG Travel Insurance Reviews

I mailed my claim documents on 11/15/19 - awaiting a confirmation or receipt of mailing. My policy reads from Squaremouth but all documents were sent to ITravelInsured - hope this.is correct. Noted a misspelling on my name - I obviously made a typo “Richard” should be Richard.

We had to cancel our trip because of my wife's surgery. Cancellation was done about 30 days before we were to depart. I filed our claim to recover the cost of our trip less the amount we were refunded ty the cruise company. Supporting documentation was submitted with the claim. I originally faxed the material to iTravelinsured but they said not all of it came through. I then immediately mailed all the material to them but they did not match up the mailed material with the claim until I spoke with them on the phone, although it has not been possible to speak with the person handling the claim per iTravelinsured policy. My travel agent has also emailed confirming information to iTravelinsured. It has been over a month since I filed our claim. I believe we are getting the run around from iTravelinsured and and I am thinking I may file a complaint with the Indiana Insurance Department.

hard to remember but i believe i did make a query and got an on-point reply very quickly - i also seem to remember a glitch when i was buying the policy but i cannot remember details

My last contact with iTravelInsured was to increase my coverage of our extended trip. I called the wrong department but, was directed to call another department that pleasantly and professionally handled the change.

Excellent website.

Easy to use.

Super coverages.

Will return.

Walter Payne

Process of choosing travel insurance was made much easier. All my questions were answered and never felt pressured to buy.

Claim process for cancellation for medical reasons was very complex, but the claim was paid eventually.

Very good and trust cover

Paperwork was a6 hour process, and could be simplified for obvious situations .

I have the policy but have not interacted with them except when I first purchased the policy.
I have downloaded the claim forms and am getting ready to submit them.