IMG Travel Insurance Reviews

Would prefer to be able to speak with a live person as most interactions are managed via the IMG website. Hoping the claim will go smoothly; no word yet.

We cancelled our trip just a couple of days before departure because of present and impending sickness. Since then the sickness has developed to the point of hospitalization on Feb.26 through Feb 29. I am gathering the paperwork to support the claim, but my first priority was to obtain medical treatment. I hope the delay does not void my claim.

My cruise was scheduled for February 17, 2024. My husband passed away unexpectedly in mid January. I received an email yesterday. They are paying for the cruise and the parking -- everything that I submitted. The payment is being processed.

Just poor and impatient service. Also, the urgent care clinic had a lot of difficulties validating my policy so I ended up having to pay over the counter even though I had confirmed they were in network.

I had to make a date change to my travel insurance. I contacted customer service and it was completed and sent to me within 5 minutes. We had a wonderful trip and it was good to have the assurance that our trip was protected.

Still providing the requested info to facilitate this claim.

IMG has been horrible to work with. We filed a claim and have done everything they've asked for. They are not following their own guidelines/timelines and take forever to respond. I do not recommend them.

We had to file a claim.. I called from Europe several times and often got conflicting information. Now that we have filed a claim, they are telling what I was told was incorrect and not paying claims that I was told were going to be covered. I'm appealing the decision now. But overall, very disappointed and will not use again