IMG Travel Insurance Reviews

Your explanations on line are straight forward and understandable.

During the insurance purchase process,
> iTravel neither called back nor emailed following my requests for their them to call me
> Several Declarations- page errors strongly suggested carelessness and required Squaremouth intervention for correction

makes one wonder; doesn't inspire confidence--just glad there was no need for claim--and very grateful for Squaremouth staff assistance

The airline for the first leg of my flight home from Europe went bankrupt. iTravelInsured informed me that I was not eligible for any help or reimbursement for alternate plans to get to the city of my next flight or for having to miss the last day of my insured tour. It would not be considered as a delayed flight or missed connection.

The summary of benefits on the title page does not match up with the policy itself. I believe that’s misleading.

The pre travel advisor answered all my questions about the policy and made me feel comfortable that my trio would be adequately covered

they were helpful and responsive. the real test though will be their response to a very small but valid claim.

The claims process was very time consuming, but hope to have a outcome that matches what the coverage states:

I received an automated reply that they received my claim and will be reviewing it. No further communication from them so far.

Working with Squaremouth was a good experience. The rep was helpful and ready to answer my extra questions any time. She totally reassured me of several concerns. I would recommend again.

Purchasing the insurance was straight-forward and price-competitive. However, when I upgraded my flight after originally purchasing the insurance, I wanted to update the insurance amount of my trip to reflect the new cost. I first called iTravelInsured, but was told I had to send an email. I sent an email and received no response. I sent a follow-up email and eventually got a quote back via email. The new quote was more than double the original quote, even though the total cost of the trip was less than double. I felt it should not have been so difficult to get the updated quote, and I do not understand why the additional insurance was so much higher.