Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
It was very seamless & I got reimbursed in a timely manner.
IMG has turned down our well-documented claim for partial reimbursement for postponed travel due to my wife’s unscheduled surgery, citing a pre-existing condition outside the travel window. We disagree that the condition requiring surgery was pre-existing and also that it happened outside the travel window (occurring inside the window warrants an exception.) Our appeal is pending.
Only interaction i had was to ask for insurance cards. Luckily no claim to be made. I was nervous as if this policy would pay out if needed.
I had to file a claim because I fell on my trip. This company reimbursed me the amount of the trip. I was very happy about the service I received. I would definitely use them again!
SAME GREAT PRODUCT & SERVICE AS ALWAYS !!!!!!!!!!!!!!!!!!!!!!!
The process of filing was pretty complicated, because I had to turn up all my flight itineraries, boarding passes, and receipts. A default sum for meals and missed accommodations during the flight delay would have been great, as the extended travel delay meant that I was a bit scattered and lost some of my receipts. Still, once I had the claim in, there was no further hassle, and they paid most of my claim even though I didn't have receipts for everything.
Claims are in process. Customer service representative (telephone call) directed me to the website to initiate the claims process. Very time consuming and detailed. Await necessary information from the airlines to complete.
The website was very clear when purchasing an insurance plan. I am awaiting documentation from the airline in order to file a claim for trip interruption due to plane mechanical issues. I spoke with a representative who was very helpful with helping me prepare to file my claim. Thank you.
It is really too early to be sure. I had a severe medical issue and was unable to go on my trip. I filed for reimbursement of the cost of a cruise and submitted all of the documents that appeared to be required but I have not yet gotten any response from IMG. I was told that I would hear from them if they needed more documentation but absent any response from them I can only assume that I submitted all of the required documentation. It wouild have been helpful if they informed me that they received all of the necessary documentation. I am awaiting their decision and will be better able to confirm my experience after I hear from them.
I submitted the claim form and receipts. This is my first claim ever after buying multiple policies yearly. I hope it goes well.