IMG Travel Insurance Reviews

We had to cancel our trip due to a medical emergency with our pet. I contacted IMG prior to submitting the claim to find out exactly what documentation was required. After gathering the documentation, the claim was submitted. It took just over 10 days to receive a response from IMG stating certain items were missing in our class. Those missing items however were included in the multiple documents that were uploaded for the claim. I called IMG again to ask for clarification on why the information previously submitted did not satisfy their requirements. The representative reviewed all of the documentation that was submitted and agreed it appeared to check off all the boxes. He suggested I respond to the email that I had received asking for clarification so that I could gather more documents to submit. I responded to the email, and received what appeared to be an autoresponse thanking me for submitting additional documentation (which I have not submitted) and did not address the questions presented. I replied back with the same questions needing to get specifics for submitting additional documents, that email was a week ago and has yet to be read by the recipient. One of the missing items in question was proof that we were not reimbursed by the travel company for our trip. I submitted an email from the travel company stating how much we had paid and that the trip was nonrefundable. I still do not know what that is not sufficient since my emails go unread.

The interaction with the customer service people was fine, but the form to file the claim is incredibly difficult--worse than a ten year tax audit, even though on the phone the IMG people said that "filing a claim would be easy!"

Easy to purchase the plan. For me- it's just the peace of mind. Spent a lot of money on a dream trip- this was a good protection from the unexpected "surprise" . I had called with a few questions before I purchased- very easy. Had checked reviews and found them to be good. I would use again in the future- hoping I don't need it!!!!

Honestly I believe you really helped me with my claim. It speeded up the process. I got the money I claimed. Now after I got home I deposited their check. Now I also got reimbursed only partially from my Healthins which did not reimburse me for the total amount. I have not deposited their check but contacted IMG! I talked to some one she said I could send the check from the insurance back to them. That’s all. Today I got a response from IMG that the claim department will contact me. Not sure what to do

Working with knowledgeable and pleasant people.

I filed a claim weeks ago and am still waiting to hear back from IMG. I have tried calling and they tell me I just have to wait for IMG claim representative to call me back.

Everything went quite smooth, no problems at all I intend to use square mouth again, Dwight

I found the person I spoke to at IMG arrogant

When we called customer service we asked some questions. We were told they would call back but never did