IMG Travel Insurance Reviews
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See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured ChoiceJeri from KYReview Received: February 10, 2026Was this review helpful?0 out of 0 people found this review helpful
Policy cost beat most competitors. Claim submission process was very easy. Claim was paid in a timely fashion. Very satisfied!!
“IMG policy: iTravelInsured ChoiceTerrible customer experience prior to trip. Needed to change date the policy started. I was told no one was available to do that and I could only do it through email but the email address I was given did not work. Called squaremouth and they gave me a phone number to call where someone was available to change it over the phone. Ultimately it was resolved but should not have taken three phone calls.
Eva from PAReview Received: February 9, 2026Was this review helpful?6 out of 8 people found this review helpful“IMG policy: iTravelInsured ChoiceB from PAReview Received: February 8, 2026Was this review helpful?0 out of 0 people found this review helpfulI only claimed for hotel costs as I considered scanning or otherwise devising a way to attach numerous restaurant receipts, and figuring currency conversions, too time-consuming to deal with. Had not seen the fine print of $150 max/day reimbursement for hotel costs after flight delay due to weather, so did not recoup all charges ($460), but a $300 refund came quickly to my checking account, and I was pleased about that. Thank you for following up. I have used Squaremouth for a very long time, never had to file a claim before, and I will continue to purchase my travel insurance needs through Squaremouth. I appreciate your level of engagement.
“IMG policy: iTravelInsured ChoiceI am not impressed with the IMG rep. She is not very nice. I bought cancel for any reason insurance from them for more than 10% the cost of the trip. The trip cancelled because of Snow storm Fern. I was supposed to fly the morning after the biggest part of storm 1/26. Two state of emergencies were issued in my state. I notified IMG immediately to let them know I'd be putting in a claim for partial coverage of trip cost as soon as I knew the amount the tour company was going to issue back. The amount I am asking from IMG is less than a 1/5 of the trip cost of Tour company was kind enough to consider the circumstances. No one can predict the weather in these cases- sometimes its worse than anticipated & sometimes we are lucky that it turns out better. I can only hope that IMG does the right thing. It remains to be seen.
patricia ann from NJReview Received: February 8, 2026Was this review helpful?7 out of 7 people found this review helpfulReview Updated: 03/08/2026
Difficult to discuss claim with person. All done online despite communication problems. They thought I was asking for entire cost of tour- about $2900. I inititally forwarded several very clear pages requesting only the balance the tour company did not give me which amounted to about $508. I could not help but feel they did not go over everything thoroughly until I had to write back and tell them to review the paperwork again. The original documentation must have been enough as they rescinded their denial and reimbursed the remaining $508 balance. I'm relieved that they held up to their side of the bargain but was not too happy about how I was initially dismissed.
“IMG policy: iTravelInsured ChoiceSo far, the claim filing experience has been smooth. Two in our party could not travel because of last-minute medical issues which we have since documented for IMG. We are currently waiting for word on the claim.
Douglas from MAReview Received: February 8, 2026Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 03/08/2026
We were very disappointed when two members of our party got sick right before our trip, and could not travel with us. But after the trip, IMG made the claim process very straight-forward so that the non-traveling members of our party were able to submit their documentation and get reimbursed for that part of the trip that the cruise company would not refund.
“IMG policy: iTravelInsured ChoiceI will let you know after I file my claim.
ROBERT from NMReview Received: February 8, 2026Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 03/08/2026
The claim process was fairly easy and settled within 2 weeks.
“IMG policy: iTravelInsured ChoiceI am a Missionary/Pastor and I lost my partial denture in the West Bank Israel/Palastine on the Palestine side (Dangerous area).
I explained to customer service that I am a senior citizen 75 years old and did the best I could filling out the forms and sent them an email to no avail. And no response!!
Respectfully submitted,
Pastor David MillsMissionary/Pastor David Mills from AZReview Received: February 7, 2026Was this review helpful?10 out of 10 people found this review helpful“IMG policy: iTravelInsured ChoiceEasy to use website with various options available. Contacted customer support to change effective date which was done quickly and without additional cost.
D from PAReview Received: February 6, 2026Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured ChoiceKym from AZReview Received: February 6, 2026Was this review helpful?0 out of 0 people found this review helpfulEfficient and fair
“IMG policy: iTravelInsured ChoiceDouglas from SCReview Received: February 5, 2026Was this review helpful?0 out of 0 people found this review helpfulOur claim was handled promptly and without any problems!
Last updated: August 26, 2026