IMG Travel Insurance Reviews

Purchasing a travel policy through Squaremouth is very easy! The customer service representative helps you with picking out the best policy and price for your travel needs.

I was diagnosed with Covid a day before my departure. I filed a claim with the carrier together with official documentation of my diagnosis from a physician. The claim was denied with the explanation that this was a preexisting condition! What? How is this possible? They also did not refund my premium. A total scam!

Claim was filed and handled expeditiously.

The claim process took longer than the expectations set by the initial claim received e-mail, but everything worked out in the end. I called about the delay and was told to be patient.

Did not have reason to use the coverage but the peace of mind was well worth the price paid.

I am submitting a claim with all the documents by mail to Claims@imglobal.com on June 13th under the Travel Delay and Trip Interrupted provisions of my travel insurance policy due to the severe, nationwide roadblocks and political unrest in Bolivia in June 2025, untill June 18th without any reactions or feedback from IMG. I wonder if they received my claim document or not, I tried to call them by phone but not work. then I tried to leave messages to them at IMG WebSite and IMG gave me a Reference Number mentioned that they will respond to my message as soon as possible
. I wanted to know who is my representative and how long this process will be taken ? which IMG mail could be used to contact them.?
I wrote to IMG@imglobal.com the mail was returned said" your message couldn't be delivered to the recipient because you don't have permission to send to it. Ask the recipient's email admin to add you the to accept list for the recipient. why it is so complicated ? I just want to get some information that's all.

Thanks " Squaremouth" give me the chance to review my experience with IMG
Lan Fen

I

I have not gone on my trip. It has been rescheduled for June 2026 and I have updated the dates on my account to reflect this. please confirm

I purchased my Travel Insurance in January for a cruise the end of May. In March I was diagnosed with stage 4 cancer with metastasis to the brain. I had to cancel my trip upon learning of my illness. At the time of cancellation, I was still awaiting my treatment plan. I have submitted all the information including medical forms filled out by my doctor. We are now mid-June and I have not received reimbursement for the non refundable portion of my trip.
I am fighting for my life and still dealing with my trip cancellation.
This is not a good experience!

The customer representative was very helpful.