IMG Travel Insurance Reviews

Are all the processes filing the claim was relatively easy, just make sure that you have the appropriate documentation backing up what you are claiming. They requested documentation such as a full detailed report from the airline regarding cancellations is not available. Certainly not something typically given out to customers from the airlines. My request about fees regarding time delay for travel were either denied or just ignored. They covered the hotel for the delay, but no other fees were given.

Communication from IMG was very good.

Processing the claim was easy. I just uploaded my receipts and I was notified about 2 weeks later that my claim was approved. Funds were deposited directly into my checking account.

Review Updated: 02/25/2026

I would not recommend this company absolutely horrible experience with incompetent representatives who gave conflicting and incorrect information They made me run through hoops to get reimbursed and even then they did not pay in full until square mouth got involved

I really wish I could get a refund on the insurance I paid because of the months of nonsense they put me through. Waste of hours and hours of my time