Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
118,445
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AVG. MONTH
4,387
Total Reviews
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SINCE 2005
2,798
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.63/5
Customer Service During Claim
3.35/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1669
  • 4
    505
  • 3
    286
  • 2
    118
  • 1
    174
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  • IMG policy: iTravelInsured Choice

    Easy process.

    One area that is still not clear is cancellation prior to departure. What if you just change your mind?

    Robin from FL
    Review Received: April 25, 2025
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    Weve purchased the policy before and will do so in the future.

    Richard from MA
    Review Received: April 24, 2025
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    0 out of 1 people found this review helpful
    IMG policy: iTravelInsured Choice

    Since my claim is only in the beginning phase, I do not have any comments at this time.

    June from NJ
    Review Received: April 22, 2025
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    0 out of 3 people found this review helpful
    IMG policy: Patriot International Lite

    Setting up the policy was easy. I did have a visit to an emergency clinic in Jakarta during my almost three months away following a small accident. But the costs were under my deductible of $200USD and not too high, so I paid them. But it felt good knowing I had coverage, had it been more serious.

    Linda from BC
    Review Received: April 20, 2025
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    My trip was cancelled due to London Heathrow international airport closure for a day and a half. Looks like this reason for cancellation doesn’t have an exact category for a trip cancellation-so my claim was denied. I’ve just sent a written appeal to IMG and I’m hoping it will be reconsidered.

    Kathleen from ID
    Review Received: April 19, 2025
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    1 out of 7 people found this review helpful
    IMG policy: iTravelInsured Travel SE

    The policy gave me the coverage I want at a reasonable price.

    Sarah from WI
    Review Received: April 17, 2025
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    Not much to say at this time but will probably comment after filing claim

    Armando F from MA
    Review Received: April 17, 2025
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    My checked luggage was delayed. I have filed a claim against my airline to recover the cost of replacement clothings. Based on the settlement amount, i plan to file a claim against IMG. When all is settled, i will then provide feedbacks.

    Kwok-min Ronald from CA
    Review Received: April 17, 2025
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    1 out of 3 people found this review helpful

    Review Updated: 05/16/2025

    The company advertised they would provide assistance to track lost luggages. This is false. At the airport when i found out my luggage did not travel with me, I called IMG's contact number and was re-directed to a recording to file a claim report using IMG's website. I called again and got the same results. Of course i would file a claim but at that moment my need was to find out where my luggages are and when it would be delivered. Very disappointed.

    IMG policy: iTravelInsured Travel SE

    There was confusion about which policy price I was quoted on originally. I wound up paying more than the original quote to cover my trip.

    Jeanne from VA
    Review Received: April 15, 2025
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Choice

    I had trip interruption because of unexpected illness, which required a 3-night stay in a New Orleans hospital and leaving the cruise early.
    Your forms require that one section to be filled out by the attending physician. I have not yet been able to contact that physician, although I have all hospital records as well as the discharge papers. Therefore I can not file my claim until I get in touch with the physician (who is in another state).

    Robert from FL
    Review Received: April 12, 2025
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    1 out of 9 people found this review helpful