IMG Travel Insurance Reviews

Is acceptable.

I followed their instructions and had no issue with my claim. Would 100% book another policy with IMG.

STARTED WITH YOU DON'T HAVE A POLICY.
SECOND HAD TO CALL SQUAREMOUTH WHO TOLD ME TO EMAIL THEM
PROVED I HAD A POLICY WITH A RECEIPT.
SENT PART OF CLAIM SEPT. 20,2024

I never went on the trip and asked months ahead if I could get my premium back. They said absolutely NOT!

Rep helpful in helping me select best policy. Have been doing this with you for the last three years and will continue to do so going forward.

The above said, you don't know how good a trip cancellation / medivac policy is until you actually have to use it.

Since I'm not filing any claim, really unable to determine how well your company responds to a circumstance, which is the true measure of an insurance's worth that I paid for.

My pre-departure experience was "not applicable" in my case. Need to include "Not applicable" in your rating system.

Claim was for a damaged rental car windshield. No problems, no issues. Claim was completed and payment made within 2 weeks. Pleasantly surprised and would recommend.

We unfortunately had to cancel our trip due to emergency surgery which occurred about 4 weeks prior to the start of the trip. I filed a claim online, but found that the information asked for online wasn't complete, so after about a week, I was notified that i needed to sent in yet more information. IMG was quick to tell me that I needed to send more information, but never let me know when the information asked for was complete. I had to call to find that out. I did receive reimbursement for the trip fairly quickly.

My only direct contact with IMG was to raise the insured amount after purchasing air tickets. That was easy.

I prefer to speak with a rep rather than having to deal with changes in line