Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
I sent my claim in by Certified Mail on May 21, 2024. I called to see it you received my claim, but was told that claims mailed in took a lot longer and they didn't know if it had been received .I have not heard from anyone yet. I tried to file the claim on line, but when I tried to enter information a pop-up in red said already entered somewhere. I called and talked to someone, and she spent a lot of time with me trying different ways to get the information entered, but the same red bar kept coming up. She said there has been trouble with that and told me to try it again the next day. I did that and it still didn't work. I have spent hours getting this information together. Please have someone contact me regarding this claim. Thank you
It has been terrible filing a claim with IMG since I got back!
I got sick on the cruise and had to seek medal help onboard, acquiring about $2000 in expenses. I recovered fully, no problem. But to file a claim for medical reimbursement has been very difficult and I still don’t know if the documentation was accepted. I’ve had to call the claim help 4-5 times, spent over 4 hours just trying to submit documentation online! Your app or service is too picky how to receive docs. Very difficult!
First, the online claim app for IMGlobal wouldn’t accept photos of my docs for invoice, medical reports. I’m given only paper docs onboard, so I took photos of everything to submit. I have an Apple iPhone 14. I’ve never had any problem submitting photos online, but your app wouldn’t accept anything, even when I tried to put in .jpeg format too. Ended up after several calls to submit via email, even with problems.
I’m retired as most travelers who get insurance are and not very computer savvy. Then I was emailed the wrong claim forms initially.
Please make filing a claim easier, and acceptance of documentation!
Answered all my questions and concerns about getting the right policy for my trip.
I filled a claim and have yet to hear back. I provided legal documents and have not been asked to provide anything else. The directions said it could take up to 10 business days to hear back, but it has been over that time frame. Customer service through the chat feature was awful. One associate simply ended the chat for no reason and without telling me. I spoke with someone over the phone and she was very nice and tried to help. She told me it may take more than 10 days if they are behind, but that it looks like no further info was being requested from me and I just needed to wait for the approval. I understand this can take time, but more communication would have been appreciated. It would also be helpful to have a more accurate time frame.
Selecting a policy on Squaremouth is an excellent experience as always. Didn't file a claim.
I didn't go on the trip. I called IMG and they have extended my coverage for later this year.
I made changes to my policy 2 weeks before my trip and it was very easy to do! Thank you for your excellent customer service.
Firstly-- customer service was excellent overall, however... I shopped a policy without rental car coverage (~$75) and with rental car coverage (~$175) and decided that $100 was a worthwhile expense for where we were going. I ordered the more expensive policy. The Squaremouth disclosures included rental car coverage but when double checking paperwork before the trip, it wasn't clear to me if the ACTUAL issued policy had it... so I contacted the carrier directly and was told it did not. I followed up with Squaremouth and-- while great service and apologetic-- they scrambled to get the quoted policy re-issued prior to my departure with the rental car coverage, as orded. That was accomplished, but the premium jumped up to ~$250. Had I been quoted that amount on the initial order, I would likely have NOT purchased the rental car coverage as it's (at that point) cheaper to get it from the rental car company as a damage waiver. We're talking and change from an upcharge of $100 to and upcharge of $175 on a base policy that only costs $75-- and WELL above what was quote when I purchased it.
If your primary function is to compare policy prices and facilitate the price/value/coverage comparisons of them.... and you fail so badly that the result is your customers are upcharged nearly double, then I have to really questions the value and functionality of your service at all. While getting the right coverage in time was the right thing to do (and the reps were great) the scramble and upcharge pretty much negate that -- I would have been better off just shopping myself instead of using your website.
I purchased the insurance from IMG because I had to make a claim with them spring 2023 on a trip where a bicyclist knocked me to the ground and I ended up getting hip replacement surgery in Ghent, Belgium.
It was such a positive Insurance experience, I used them again for this trip (spring ‘24) and have already purchased a policy for next year (spring ‘25). I recommend them to all of my friends because of the outstanding support & claim service I received last year.
I had a pre- trip insurance question. Called IMG. Wait time was reasonable. Question was answered satisfactorily. Using Squaremouth greatly simplified the travel insurance buying experience.