Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Our cruise line declared bankruptcy 2 months prior to our trip. We have had NO LUCK or HELP getting reimbursed for the trip. We have filed all requested documents without any resolution.
CMS HAS LOST MY DOCUMENTS AND HAS NOT MADE A PAYMENT. ROYAL CARIBBEAN HAS MY DOCUMENTS AND HAS NOT SENT THEM. I WILL NOT BE ABLE TO MAKE A CLAIM TO YOU DUE TO YOUR 30 DAY LIMIT WHICH IS COMING UP UNLESS MY DOCUMENTS ARE RETREIVED AND I THINK YOUR INSURANCE WILL REMAIN ONE BIG QUESTION MARK.
Easy to contact and speak to someone who can handle your questions. The trip insurance makes me feel comfortable when traveling knowing that my wife and me have protection from start to finish. I highly recommend.
Claim filed and received by IMG on February 9 2024. After contacting IMG staff 13 times from 2/26/24 thru 5/9/24, claim was finally paid on 5/10/24. Obviously I am not happy that it took 3 months to finally get a resolution. Based on this experience, I will not use IMG for travel insurance on future trips/cruises.
Filed a cancellation claim on 04/25/24. Still "processing" as of 05/12/24.
Fast easy
the only reason for the 3 star rating was the hold-time. I was in a foreign country and the communication was spotty where I was. I was on hold waiting for an operator and when I finally got to speak with her, I lost my connection. I managed without her help to find a hospital.
My flight was canceled due to war in Israel. IMG refused to refund the policy fee or any other expenses.
I will not use IMG again for any travel insurance. My trip was cancelled by the tour operator and IMG refused to pay for the cancellation fees or refund my premium. The other members of the tour group used a different insurance company and that company covered all cancellation fees.
IMG rep was very helpful. Allowed me to feel comfortable in my situation of delayed return coverage although I did not need to make a claim.