IMG Travel Insurance Reviews

I made a small claim. In my account it says it was denied and I should refer to an email or text for the reason it was denied. I have not received this communication so I contacted them by email and still have had no response. Terrible customer service

Olá! Eu não precisei usar, mais fiquei tranquila sabendo que estava protegida. Obrigada

Called IMG to submit a claim and was instructed by automated message to submitted claim on line. Claim was submitted and acknowledged. Waiting on their review and response.

Take me a couple of things that need to be covered to my policy after I purchased it. That is why I had to contact the insurance company and IMG and all went satisfactory.

I made a claim two weeks ago and still haven’t heard back from them

Horrible customer service experience. Claim filed 06/24 and stll pending. Trip cancellation

I submitted my claim on June 10, 2025 since I was unable to travel for medical reasons. I sent IMG all the information requested and had gone back-and-forth for weeks, with their requesting more information, which I had already sent them.
Finally on 29 July, I received a notification that I will be receiving partial compensation and the rest, the airfare, reimbursement is on hold. Everything apparently was approved and I have received multiple emails saying the claim was approved. The only problem is I have not received any compensation.

I requested a list of hospitals to go to once in Lisbon who partnered with IMGlobal. I selected three or four, and the fourth on the list was the first whose information was somewhat correct and accessible. I went to them and they admitted and treated me.